Account Manager

DELTA DENTAL OF ILLINOIS•Naperville, IL

2d•$100,000 - $120,000•Hybrid

About The Position

Delta Dental of Illinois is seeking a relationship-driven Account Manager to be responsible for providing professional, knowledgeable service and ultimately the profitable retention of an assigned book of business. This position requires heavy interaction with external clients daily. Negotiation of contracts and renewals is a critical function of this job. If responsiveness and proactive outreach is your brand then read further!

Requirements

3-5 years of experience implementing and servicing group accounts, preferably in the dental or medical benefits industry
Current Illinois Insurance Producer’s license, or the ability to obtain one within a defined period after hire
Strong analytical, organizational and negotiating skills; ability to promote and facilitate team effort
Excellent verbal and written communication skills
Proficiency in Microsoft applications, including Word, Excel & Outlook

Nice To Haves

Knowledge of dental benefits, insurance operations, and client account management practices is preferred

Responsibilities

Maximize retention of assigned accounts by using independent professional judgment to provide proactive service to groups.
Effectively negotiate group contracts to ensure continued profitability.
Meet or exceed annual cross-sell quota.
Identify and maximize growth potential for group accounts.
Consult with management on client servicing needs, concerns and development of action plans.
Consult with client/broker to develop a course of action to achieve clients’ long-term goals and coordinate activities to ensure action steps are executed.
Coordinate activities with Sales Executive and implementation team to ensure the smooth transition of new business.
Act as day-to-day liaison with benefits managers and consultants/brokers to resolve issues.