Account Manager - Life Sciences
About The Position
As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
Requirements
- Experience managing large or multi-stakeholder accounts (B2B SaaS experience preferred).
- Strong relationship management skills, with a consultative and value-driven approach.
- Commercially minded and comfortable partnering with sales to drive results.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Skilled in presenting, influencing, and negotiating with senior stakeholders.
- Organized, analytical, and proactive in planning account growth.
- Excited to work in a fast-moving, global SaaS environment.
- A genuine interest in helping customers innovate and succeed.
Responsibilities
- Manage relationships within a portfolio of large, strategic clients.
- Drive renewals and achieve quarterly expansion targets.
- Partner closely with Account Executives and Account Directors on expansion opportunities.
- Build trusted relationships with multiple stakeholders across customer organizations.
- Lead account reviews, track customer objectives, and ensure value realization across teams.
- Identify risk areas and develop retention strategies.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.
Benefits
- 5 weeks paid vacation
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
- Access to mental health support
- Maternity and paternity leave
- 2 company-paid volunteering days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
