Account Manager

Nutritics•,

18d•$132,800 - $179,000•Remote

About The Position

Nutritics is redefining how hospitality and foodservice businesses operate by providing clarity and control over food, menus, supply chains, and environmental impact. With over 500 customers globally, Nutritics is the platform of choice for businesses that prioritize food data. Backed by PE investment, Nutritics is rapidly scaling in UK&I and entering the US market with the ambition to become the world's most trusted food information platform. The company is seeking a commercially minded Account Manager to join its North American commercial team. This role is high impact and revenue driving, focusing on managing key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups. The primary mission is to maintain high retention on core back-of-house operational software accounts and lead strategic cross-sell initiatives to expand clients into Nutritics' platform for advanced sustainability tracking, carbon scoring, and allergen management.

Requirements

Passionate about Nutritics and enthusiastic about work, focused on quality delivery and doing an excellent job.
Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
Analytical mindset with experience tracking revenue performance and customer retention metrics.
Self-starter mentality with a passion for hitting and exceeding revenue targets.
Alignment with Nutritics' five core values: Team First, Open Communication, No Ego, Integrity, and The Rocket.

Nice To Haves

Experience with CRM and Q2C (Quote-to-Cash) tools.
Previous experience in Foodservice and/or nutrition.

Responsibilities

Own the renewals process for an assigned book of business, ensuring a high retention rate and maximizing expansion opportunities.
Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
Optimize the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
Work closely with the finance function to understand current processes and drive the business forward by updating and optimizing those processes in collaboration with the finance and commercial teams.

Benefits

Competitive Paid Time Off (PTO) policy.
Training & Development Programmes.
Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
Generous personal Health & Wellbeing budget.
Competitive base salary, attractive commission structure, and comprehensive benefits package.
Comprehensive Health, Dental, and Vision insurance plans.
Sales Incentive.
401(k) retirement plan with company match.
Life and Disability insurance.
Unparalleled opportunities to a rewarding & diverse career path - progression opportunities into the Sales team.
An experienced knowledgeable peer group.