Sales, Account Manager

Ricoh Americas Holdings • Exton, OH

2d

About The Position

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The role focuses on understanding customer environments and aligning Ricoh solutions with mission-critical goals and objectives through strategic relationship building with decision-makers and key influencers. The Account Manager develops business across assigned territories and accounts, uses research and consultative discovery to identify customer challenges, and presents Ricoh products and services in ways that address business needs and support long-term partnerships. The position is primarily office-based and requires approximately 20% travel, including occasional overnight travel.

Requirements

• Bachelor's degree or equivalent professional experience.
• At least 3 years of demonstrated business development or sales experience.
• Foundational understanding of profit and loss (P&L) components.
• Ability to research, analyze, and understand customer organizations to support strategic business conversations.
• Ability to manage multiple accounts while maintaining strong attention to detail.
• Demonstrated success building influence through collaboration and relationship management.
• Strong understanding of solution-based sales and solution design processes.
• Ability to bring thought leadership and strategic insights to customer engagements.
• Excellent verbal, written, and presentation skills.
• Ability to develop and maintain professional relationships with key stakeholders.
• Strong learning agility and adaptability.

Nice To Haves

• Experience in an IT, technology, software, or managed services environment.
• Knowledge of document management, workflow solutions, and related business processes.

Responsibilities

• Drive business development efforts within assigned territory and accounts.
• Develop relationships with decision-makers and influencers to generate sales opportunities in new and existing accounts and increase Ricoh's market share.
• Research customer organizations and use discovery and consultative questioning to understand their business environments and identify known and undiscovered challenges.
• Understand customers' purchasing decision processes and align solutions with their business needs.
• Engage customers using strong communication and consultative selling skills.
• Demonstrate Ricoh's value by explaining how its solutions accelerate digital transformation and address customer business objectives.
• Articulate the financial and operational impact of purchasing decisions.
• Prepare and deliver presentations and proposals in virtual and in-person settings.
• Position Ricoh's portfolio of products and services to address customer needs and foster long-term partnerships.
• Maintain current knowledge of Ricoh products, services, and industry trends.
• Assess customer environments and develop strategies to expand Ricoh's core services across the enterprise.
• Navigate customer buying processes and develop sponsors and advocates within client organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level