Account Manager

Winter Services Inc•Elgin, IL

18d•$65,000 - $75,000

About The Position

Winter Services LLC is seeking an experienced and motivated Account Manager to manage customer accounts transitioned from Business Development. The role oversees snow removal services and landscaping maintenance and enhancement projects, supports high-quality service delivery, and builds long-term customer relationships. The Account Manager coordinates with customers and internal teams to plan, sell, schedule, and deliver profitable enhancement work while meeting customer specifications, timelines, budgets, and company sales goals. The position includes customer onboarding and renewals, account communication, proposal preparation, CRM pipeline management, project coordination, site inspections, quality control, budget monitoring, invoicing, and reporting to senior management. The Account Manager also supports customer budget planning and organizes customer events that help meet sales and profitability objectives. The role requires adherence to safety standards, environmental regulations, company policies, procedures, and business ethics. Winter Services LLC is an equal opportunity employer and prohibits discrimination on protected grounds under applicable federal, state, and local laws.

Requirements

High school diploma or GED equivalent required.
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
Proven track record managing customer accounts and delivering projects successfully.
Excellent communication, time management, and organizational skills.
Strong interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software, such as Aspire, Salesforce, NetSuite, or similar tools.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented, collaborative mindset.
Strong values, including integrity and honesty.
Valid driver’s license required.
Ability to conduct site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree preferred.
Bilingual in Spanish is a plus.

Responsibilities

Work with Business Development to transition and onboard new customers in the assigned area.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and/or landscape customer renewals through the company’s Salesforce CRM process.
Identify opportunities to expand services and property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Enhancement Manager on enhancement job costing as needed to align productivity and margin goals.
Prepare and present detailed enhancement proposals and work toward quarterly enhancement sales goals.
Record enhancement proposals in Salesforce daily and provide weekly pipeline reporting against sales goals.
Prioritize enhancement projects according to customer property needs and potential impact.
Coordinate approved landscaping enhancement projects from initiation through completion, meeting timelines, budgets, and customer specifications.
Work with the Production Manager to schedule crews and allocate resources.
Conduct regular site visits to monitor project progress, quality, and weekly maintenance.
Monitor project budgets and expenses to support profitability.
Approve invoices and ensure timely billing for services rendered.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Coordinate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape and snow removal services meet or exceed industry standards and customer expectations.
Conduct quality control checks and promptly resolve service issues and customer concerns.
Build and maintain long-term customer relationships through regular communication and personalized service to support retention.
Plan and execute customer entertainment events and activities that support enhancement sales and company sales and profitability objectives.
Use CRM tools and follow the existing enhancement sales process.
Learn the company’s aggregate business and understand its roles and functions.
Sell enhancement work that is executable and profitable.
Ensure adherence to safety standards, environmental regulations, administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.