Account Manager

IQVIA • Cleveland, OH

1d • Hybrid

About The Position

Fathom, an IQVIA business, has an immediate opening for an Account Manager in the Cleveland, OH area. Seeking a highly motivated self-starter with a proven track record of growing client relationships and revenue. Our Account Managers’ primary focus is on retaining and growing our current clients through a consultative approach to establish, grow, and maintain relationships with client stakeholders.

Requirements

• To be eligible for this position, you must reside in the same country where the job is located.
• 3+ years’ experience in account management, sales, and/or digital marketing.
• Bachelor’s degree preferred or possess relevant working experience in account management, sales, and/or digital marketing.
• Strong computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint, MS Outlook, and MS Teams).
• Team player with orientation towards contribution, collaboration, and continuous improvement.
• Strong aptitude for strategic thinking and tactical execution.

Responsibilities

• As the main point of contact for a portfolio of clients, lead with a consultative approach to establish, grow, and maintain relationships with client stakeholders and executive sponsors across multiple organizations and industries.
• Understand a client’s business structure, challenges, and opportunities, while demonstrating strong business acumen.
• Manage a diverse client portfolio across various brands, industries, and service offerings.
• Translate complex digital and technology solutions including digital channels, SEO, paid media, social media, marketing automation, content, creative, and analytics/marketing intelligence for executive-level and non-technical stakeholders.
• Stay current with modern digital marketing trends and drive the progression of opportunities.
• Partner with our channel teams to ensure that key strategic initiatives, ongoing projects and deliverables are completed on time and to the quality expected of our organization.
• As an advocate for the client, partner with our digital strategy marketing organization on strategic recommendations that solve client needs in terms of strategy, channels, platforms, approach, and budget.
• Proactively identify opportunities that lead to the retention and growth of existing accounts.
• Increase deal velocity by deploying intentional strategies to overcome objections, navigate the dynamics of buying committees, and position the value of professional services.
• Secure additional revenue opportunities and client growth through discovery, consultation, and strategic recommendations.
• Design and coordinate internal and external approvals for all Statements of Work.
• Translate what the client needs into what we can deliver.
• Ensure quality work is delivered to clients, every time. While our teams have QA processes, our Account Managers strive to deliver the highest quality work.
• Lead internal and client-facing meetings to prioritize current and upcoming projects and tasks.
• Set up our internal team for success with clear documentation and task management.
• Lead both tactical conversations with day-to-day contacts and strategic conversations with senior-level client personnel.
• Promptly address scope challenges and issues with clients.

Benefits

• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees