Account Manager

Ahold Delhaize•Pleasant Hill, CA

9h•$72,880 - $129,480•Hybrid

About The Position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Primary Purpose The Account Manager is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre- and post-sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer, and brand goals. The Account Manager is better understood as a jack of many trades. At ADUSA, we empower our AMs to manage all aspects of their brand relationships, from working managing the sales team to developing strategy, setting up brands within internal systems, and managing the campaign process (planning, trafficking, creative, operations and analytics). The AM is supported by leads in the various cross-functional departments. ADRM is a part of a global framework connecting with peers in our Global Ahold Delhaize Community to develop and deliver best in class retail media. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis.

Requirements

Excellent interpersonal communication skills
Solution oriented mindset
Proven thought leader in strategic planning and operational efficiencies
Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
Working knowledge of retail, ecommerce, and digital industry
Proficient in Google suite products
Experience in CRM tools
Efficient time management skills – able to sustain timeline management and campaign deliverables
Strong organizational skills
BA/BS degree in marketing, business, or related field.
2+ years of Account/Client Management Experience

Responsibilities

Client Relationship Management Provide world class service to local brands, manage day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
Facilitating year-over-year brand performance, in turn retailer growth
Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
Manage asset collection with suppliers
Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
Additional job duties may be assigned as needed to meet the needs of the business and support our Values.