Account Manager

Dragonfly Health•Mesa, AZ

1d•Remote

About The Position

The Account Manager will build and maintain strong relationships with hospice clients and key stakeholders, ensuring alignment to customer needs. This role involves delivering the company’s value proposition consistently through brand-aligned account management and partnering with Clinical Managers to support appropriate medication utilization, patient care, and cost control. The Account Manager will lead regular client reviews, maintain accurate account documentation in Salesforce, and coordinate communication and issue resolution across internal teams. Responsibilities also include supporting onboarding and implementations, identifying growth opportunities, managing account performance, and providing education and ensuring compliance.

Requirements

Bachelor’s degree in healthcare administration, Nursing, Business Administration, Pharmacy, or related field required; equivalent combination of education and experience may be considered.
3+ years of experience in healthcare account management, client services, hospice operations, pharmacy services, clinical support, or a related healthcare environment required.
Demonstrated experience managing client relationships, leading meetings, presenting to stakeholders, and supporting retention and satisfaction initiatives.
Experience managing multiple priorities, projects, and client deliverables in a fast-paced environment required.
Strong relationship management skills with the ability to build trust, influence stakeholders, and drive client retention across multiple organizational levels.
Demonstrated account management expertise, including aligning services to customer needs, supporting satisfaction, and achieving business objectives.
Excellent communication and presentation skills with the ability to lead meetings, convey complex information clearly, and manage follow-up actions effectively.
Strong organizational and time management skills with the ability to manage multiple accounts, priorities, deadlines, and deliverables in a fast-paced environment.
Ability to collaborate cross-functionally with clinical, operational, billing, implementation, customer service, and sales teams to resolve issues and support client success.
Strong analytical and problem-solving skills with the ability to interpret performance, utilization, and financial data, identify risk, and recommend improvement opportunities.
Proficiency in Salesforce or similar CRM systems and Microsoft Office applications, with strong attention to documentation accuracy and account detail management.
Ability to identify growth opportunities, exercise sound judgment, maintain professionalism, and adapt effectively within a collaborative, evolving healthcare environment.

Nice To Haves

Clinical licensure (RN, LPN, RPh, or PharmD) preferred but not required.
Relevant healthcare, hospice, account management, or project management certifications preferred.
Experience supporting hospice, home health, long-term care, pharmacy, or post-acute care clients preferred.
Knowledge of healthcare regulations, reimbursement, hospice or pharmacy operations, and experience analyzing utilization, financial trends, performance metrics, or cost-management opportunities preferred.
Experience collaborating cross-functionally and supporting client onboarding, implementations, training, and service delivery initiatives preferred.
Knowledge of hospice and healthcare operations, including medication utilization, patient care considerations, regulatory requirements, and cost management principles.
Ability to support onboarding, implementations, workflow coordination, client education, and post-go-live activities as needed.

Responsibilities

Build and maintain strong relationships with hospice clients and key stakeholders, ensuring alignment to customer needs.
Deliver the company’s value proposition consistently through brand-aligned account management.
Partner with Clinical Managers to support appropriate medication utilization, patient care, and cost control.
Lead regular client reviews by creating agendas, coordinating pre-call preparation, documenting notes and deliverables, and managing follow-up actions related to cost, service, and risk accounts.
Maintain accurate account documentation in Salesforce, including contacts, meetings, and client interactions.
Coordinate communication, issue resolution, and documentation of client service plans across internal teams such as Billing, Operations, Customer Service, and Implementation.
Support onboarding, implementations, and interface activities, including post-go-live training when needed.
Identify growth opportunities and collaborate with Sales on acquisitions, joint ventures, and expanded services.
Effectively manage all bands of accounts while monitoring account performance and client spend trends to identify successes, risks, and improvement opportunities.
Provide education, participate in marketing and conference activities, ensure compliance, and mentor others while using required tools and understanding internal workflows.