Account Manager, Carfax Banking and Insurance Group
About The Position
The Account Manager in the Banking and Insurance Group oversees the CARFAX Auto Loan Insights (CALI) and CARFAX LienGuard programs. CALI provides lenders with tools to understand the relationship between vehicle history and loan performance, while LienGuard helps lenders protect against fraud and contributes data that supports CARFAX products and offerings. The role coordinates program activities with internal stakeholders and collaborates with Auto Finance, Analytics, and Product Technology teams to use data and insights in developing future products. It also manages customer acquisition and rollout from demonstrations and contracting through implementation, training, testing, deliverables, and reporting. Some travel may be required (10%).
Requirements
- At least 5 years of account management experience, focused on customer-facing programs.
- Strong experience with Salesforce or a similar CRM platform.
- Ability to work independently within defined metrics and a game plan.
- Proven ability to maintain focus and productivity to meet deadlines.
- Strategic thinking and problem-solving ability.
- Ability to prioritize and balance various responsibilities.
- Strong organizational and project management skills.
- Confidence in bringing new ideas and solutions to the team.
- Organized and detail oriented.
- Strong verbal and written communication skills.
Nice To Haves
- Experience working with or collaborating with an analytics team.
Responsibilities
- Manage the CALI and LienGuard programs.
- Coordinate all aspects of the programs with internal stakeholders.
- Collaborate with BIG Auto Finance, Analytics, and Product Technology to use data and insights for future product offerings.
- Monitor authorized user accounts, provide quarterly metrics reporting, and maintain user data through Salesforce or another internal program.
- Manage all phases of customer acquisition and rollout, including program demonstrations, contracting, implementation, deliverables, training, testing, and reporting.
- Respond rapidly to customer questions and system issues.
- Solve problems and identify ways to create efficiencies and improve the CALI and LienGuard programs.
- Assist in promoting the programs and solutions to automotive lenders.
Benefits
- Competitive compensation package, including base salary and incentive opportunities where applicable.
- Comprehensive health and wellness benefits for employees and eligible dependents.
- Retirement savings programs, including company matching contributions where available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
