Account Manager

G2 Secure Staff•Reno, NV

About The Position

The Account Manager is responsible for a wide range of operational duties, including hiring and terminations, counseling, administrative tasks, client relations, FAA/TSA relations, training, payroll processing, client invoicing, state licensing, scheduling, and employee relations. This role involves managing the day-to-day operations with a primary focus on scheduling/staffing, managing daily budgeted hours, and limiting overtime. The Account Manager will also perform duties of subordinate employees when necessary, oversee the station's Safety Management System (SMS), develop and communicate the station safety plan, and be responsible for Service Level Agreements (SLAs) related to station operational performance. Additionally, the role includes training and retraining personnel in airline/airport procedures, safety procedures, and company policies, maintaining compliance with state regulations, managing employee relations, and acting as a liaison among local airport/airline managers, FAA representatives, and the company. The Account Manager must adhere to company policies, project a positive image, respond courteously to inquiries, perform quality assurance service audits, and perform other requested duties.

Requirements

Motivated leader who is willing to roll-up their sleeves and work alongside the employees
5 years of progressive management experience preferred.
Operations, Airline or Hospitality experience preferred.
Working knowledge of financial reports and budgets
Excellent communication skills
Strong computer skills; Word, Excel, data entry skills
Flexibility, multitasking and experience working in a changing environment
Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury
Ensure proper resources are utilized to provide PPE, safe equipment, and a safe working environment for G2 employees.

Responsibilities

Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations.
Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
Perform all duties of subordinate employees when necessary.
Oversight of the stations Safety Management System (SMS)
Develop and communicate the station safety plan
Responsible for Service Level Agreements (SLA's) related to station operational performance
Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies
Maintain familiarity and compliance with state regulations regarding hiring and termination of personnel. Responsible for the scheduling of all airport employees insuring adequate coverage.
Maintain good employee relations. Handle employee problems in an efficient and effective manner.
Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
Act as liaison among local airport/airline managers, FAA representatives and company.
Adhere to company policies and procedures and participate in achievement of company objectives.
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
Perform quality assurance service audits as directed to conform to client specifications and/or procedures.
Perform other duties as requested.