Account Manager (#7dd2)

NextDeavor•Omaha, NE

41d•Remote

About The Position

You will be the primary point of contact for a portfolio of clients, driving onboarding and ongoing account success to ensure reliable service delivery and strong client relationships. Your work will influence client satisfaction, operational improvements, and cross-functional initiatives with operations and leadership.

Requirements

Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build trust and lasting client relationships
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and a proactive approach to customer service

Nice To Haves

Previous experience in account management, customer success, client services, or customer support
Proficiency with CRM systems and standard business software

Responsibilities

Build and maintain strong relationships with clients through regular communication and exceptional service
Serve as the primary contact for client inquiries, requests, and account-related concerns
Lead new client onboarding, including discovery calls, account configuration, and implementation planning
Gather and document client requirements and develop customized call-handling scripts and procedures
Monitor account performance, analyze feedback and service trends, and address client concerns promptly
Collaborate with operations and leadership teams to implement solutions that enhance service quality
Recommend process improvements and best practices to increase efficiency and client satisfaction
Assist with special projects and initiatives that support company growth and service excellence