Account Manager

AtoB • San Francisco, CA

23d

About The Position

AtoB is looking for a driven and experienced Account Manager to join our growing sales team. This role is focused on acquiring new customers through an outbound sales motion. The ideal candidate has a proven ability to prospect, generate opportunities through cold outbound, conduct effective discovery, and manage their pipeline to close deals.

Requirements

• 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers.
• Proven experience managing and growing an existing portfolio of customers.
• Strong ability to identify upsell, cross-sell, retention, and customer-growth opportunities.
• Comfortable using customer and performance data to identify risks, prioritize opportunities, and make decisions.
• Excellent communication, relationship-building, negotiation, and problem-solving skills.
• Commercially minded with the ability to balance customer outcomes with revenue growth.
• Self-motivated and results-driven, with the ability to manage multiple customer relationships in a fast-paced environment.

Nice To Haves

• Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus.

Responsibilities

• Own, manage, and grow an assigned portfolio of AtoB customers, serving as the primary point of contact and trusted advisor.
• Build a deep understanding of each customer's fleet, business needs, spending patterns, and opportunities for growth.
• Drive customer adoption and engagement by increasing card activation, utilization, fuel and non-fuel spend, and overall usage of the AtoB platform.
• Identify upsell and cross-sell opportunities by introducing additional AtoB products and solutions that address customer needs (for example Credit, Capital or Digital Wallet).
• Proactively monitor account performance to identify growth opportunities, declining engagement, churn risk, payment concerns, and other changes in account health.
• Develop and execute retention strategies for at-risk customers while maintaining strong, long-term customer relationships.
• Use customer and account data to prioritize outreach, quantify value delivered, and drive Contribution Margin growth across the book.
• Partner cross-functionally with Credit, Risk, Support, Operations, and Product to resolve customer issues and enable responsible account growth.
• Maintain accurate CRM records, account health assessments, opportunities, and follow-up activities.
• Consistently achieve or exceed assigned retention, growth, and Contribution Margin targets.

Benefits

• At AtoB, Account Managers play a direct role in helping fleets save money, operate more efficiently, and get greater value from their financial tools.
• You'll own meaningful customer relationships while driving retention, adoption, and growth across your book.
• You'll work cross-functionally in a fast-growing environment where your impact on both our customers and AtoB's growth is measurable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed