Account Manager

Steelhead Productions • Las Vegas, NV

11d • Onsite

About The Position

The Account Manager is a full-time, on-site role based in Las Vegas, Nevada, within Client Services. The role owns the client experience and guides projects from kickoff through execution, serving as the primary contact for assigned clients and coordinating their goals and requirements with Steelhead’s creative and production teams. The Account Manager manages project details, schedules, budgets, communications, and vendor coordination while helping deliver compelling solutions and grow client relationships.

The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM. Availability outside standard hours may be required to support client deadlines, installations, events, or other project needs.

Requirements

• Three to five years of experience in account management, client services, or a related role.
• Strong project, task, and timeline management skills across multiple active projects.
• Excellent written and verbal communication skills.
• High emotional intelligence, professionalism, and diplomacy.
• Experience managing project budgets and interpreting estimates.
• Strong attention to detail, organization, follow-through, and accountability.
• Ability to navigate ambiguity, changing priorities, and last-minute requests with composure.
• Proficiency with CRM and project management software.
• A collaborative, client-focused, and solutions-oriented approach.

Nice To Haves

• Experience in trade shows, live events, experiential marketing, advertising, or an agency environment.

Responsibilities

• Serve as the primary point of contact for assigned clients and provide a responsive, high-touch experience throughout projects.
• Build trusted client relationships by understanding client goals, expectations, priorities, and business needs.
• Communicate client goals, project scope, expectations, deadlines, and deliverables to internal teams.
• Collaborate with Design, Estimating, Production, and other departments to deliver solutions within budget.
• Manage project milestones, schedules, approvals, timelines, and deliverables internally and externally.
• Monitor project budgets and identify potential scope, cost, or timeline risks proactively.
• Coordinate with third-party vendors and partners involved in project execution.
• Ensure client-facing communications are professional, clear, accurate, and timely.
• Maintain detailed project and account documentation in CRM and project management systems.
• Identify opportunities to strengthen relationships within client organizations and grow year-over-year account activity.

Benefits

• Healthcare coverage, including medical, dental, vision, HSA, voluntary plans, and EAP.
• 401(k) with company matching.
• Flexible Time Off (FTO), PTO for sick leave, and paid company holidays.
• Professional development budget for training and continued education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed