Account Manager

Otis Elevator Co.•Atlanta, GA

10d

About The Position

Otis Elevator Company is seeking an Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Marietta, Georgia territory. The role involves developing and maintaining customer relationships, managing maintenance agreement renewals, identifying repair and business development opportunities, and serving as a technical sales consultant to customers. The Account Manager works with customers and internal teams, including Operations and branch business development, to address customer concerns, identify opportunities, and share competitive and market feedback. The position uses Otis sales tools and CRM systems to manage opportunities, maintain the sales pipeline, and forecast results. Otis provides intensive training in technology, processes, and soft skills. The company describes itself as a global elevator and escalator manufacturing, installation, and service company, with a diverse workforce and an emphasis on Safety, Ethics, and Quality.

Requirements

Bachelor’s degree or equivalent work experience.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivated and able to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Grow territory sales and margins.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the installed base and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement program.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.