Account Manager

ProCare Rx • Southfield, MI

10d

About The Position

The Account Manager establishes and maintains professional client relationships through face-to-face meetings, email, and telephone correspondence. The role provides basic benefit consulting and ongoing training, manages client issues through resolution, and ensures client deliverables are accurate, delivered, and meet client needs. More complex issues are escalated to management as appropriate.

Requirements

• Associate’s degree or equivalent industry experience preferred.
• 2–4 years of PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.
• Requires sitting, standing, and occasional light lifting.

Nice To Haves

• Associate’s degree or equivalent industry experience.
• 2–4 years of PBM or other pharmacy-related experience.

Responsibilities

• Establish and maintain professional relationships with clients through face-to-face meetings, email, and telephone correspondence.
• Identify, research, isolate, resolve, and follow up on reported client issues; escalate complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and ongoing training, and facilitate resolution of client issues.
• Ensure client deliverables are accurate, delivered, and meet client needs.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• Paid vacation and holiday pay.
• Employee wellness program.
• 401(k) with company match.
• Employee Assistance Program with confidential support and counseling.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree