Account Manager

Outcrop•Yellowknife, NT

22d•$80,000 - $95,000•Hybrid

About The Position

The Account Manager acts as the primary link between the agency and its clients, responsible for maintaining strong relationships with specific accounts. You will be a key day-to-day agency representative, identifying client needs, selling agency services and talents to meet those needs, and ensuring a highly responsive service orientation in all transactions. This role requires you to be knowledgeable in both the client’s business and the agency’s business.

Requirements

A business or marketing degree combined with successful agency experience in more junior, supervised account group capacities. In lieu of a formal degree, more than five years of acceptable experience in a marketing position is desired.
Strong verbal and written communication skills, an aptitude for analytical thinking, and strong presentation skills.
Highly organized with meticulous attention to detail, capable of working well under tight deadlines.
Proven strong creative, organizational, problem-solving, and time-management skills.
Ability to manage projects from start to finish with minimal supervision.
Experience working both independently and in a team-oriented, collaborative environment is essential.
Flexible, persuasive, encouraging, and motivating, with the ability to adjust to shifting priorities and demands.
Willingness to contribute to a positive agency culture and embrace Company Core Values.
Occasional overtime and travel are required, and may involve some odd hours.

Responsibilities

Act as the primary liaison, marshaling agency resources to meet client needs and managing client expectations and communications.
Develop strategies and client plans, seeking out new client acquisition and opportunities with existing clients.
Effectively present, sell, and defend all agency work and proposals to clients.
Collaborate internally and with clients to conceptualize and execute creative solutions across various media platforms.
Provide detailed notes and briefs on client meetings and discovery to inform the creation of client work (digital, web, graphic design, or strategy).
Develop accurate price estimates and quotes, ensuring solutions are delivered on time and within budget.
Conduct quality checks on all material before client presentation and gather client feedback.
Assist in managing campaign measurement, establishing realistic business goals, and providing accountability through reporting and analytics.
Stay apprised of clients’ brands/products/services/marketing developments and key industry/local trends.
Develop scopes of work detailing tactical descriptions and complete billing reports and invoicing for assigned accounts.