Account Manager – K-Beauty Brands

Spotlight Media•New York, NY

19h•$65,000 - $108,500•Hybrid

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They specialize in creating custom strategies for TikTok Shop growth. As K-beauty continues to dominate social commerce, they are expanding their dedicated practice for Korean beauty and skincare brands on TikTok Shop. They are seeking Korean-speaking account managers to bridge communication between Korean brand partners and their US-based execution teams, ensuring cultural and operational understanding. Spotlight Media fosters a culture of high agency, ownership, autonomy, and speed, providing a platform for ambitious individuals to grow quickly into senior operators. The role offers trust, resources, and the opportunity to redefine possibilities for leading K-beauty brands.

Requirements

Fluency in Korean (written and spoken) – required. Native or near-native proficiency; you’ll be the primary Korean-language contact for brand partners.
Flexibility to work Korean business hours (KST) when needed. Flexibility to accommodate calls and real-time communication during KST working hours is essential.
1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
Strong project management skills: task tracking, timelines, stakeholder coordination.
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
Excellent written and verbal communication in both Korean and English with a strong service mindset.
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

Nice To Haves

Experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

Responsibilities

Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
Maintain source-of-truth documentation: trackers, promo calendars, etc.
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.