Landscape Maintenance Account Manager

Mission Landscape Companies, Inc • Santa Ana, CA

7d • Onsite

About The Position

The Account Manager is responsible for ensuring projects are clean, green, and detailed. This role involves completing punch list items in a timely manner by collaborating with Crew Supervisors, Staff, and Irrigation Technicians. The Account Manager reports to the Regional Manager and supports their objectives for property development. The primary function is to service maintenance accounts, complete punch lists and service requests, and conduct site walks with follow-up communication to clients and Mission management. This role also involves managing and directing Crew Supervisors, Staff, and Irrigation Technicians to meet maintenance specifications, focusing on grass, weeds, trimming, cleanliness, and safety. The goal is to keep clients satisfied and maintain accounts according to specifications, while also managing, training, and coaching the team in alignment with company values. Additional duties include timely submission of payroll, invoicing, proposals for minor items, and other paperwork. Monthly reports on equipment and tool inventories, as well as truck reports, are also required. This position is also responsible for interviewing, hiring, training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The overall expectation is to ensure accounts and staff operate safely, productively, and meet profit goals.

Requirements

• High school diploma or General Education Degree (GED)
• Minimum three years related Account Manager experience and/or training or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Fluent in English language skills (verbal and written) required.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Valid California drivers license with a Department of Motor Vehicles (DMV) driving record acceptable to the company's insurance carrier.
• California state Pest Control Applicator's License.

Nice To Haves

• Verbal bilingual language skills (English/Spanish).

Responsibilities

• Service maintenance accounts, completion of punch lists, service requests and site walks with follow up communication with client and Mission management.
• Manage Crew Supervisors, Staff and Irrigation Technicians with direction to complete the maintenance specification. Grass, Weeds, Trimming, Clean and Safety mantra followed.
• Keep clients happy and maintain accounts to the maintenance specifications.
• Managing, training and coaching the Crew Supervisors, Staff and Irrigation Technicians in alignment with company values.
• Turning in staff payroll, invoicing and proposals on minor items and other paper work on time.
• Monthly reports of equipment and tool inventories.
• Monthly truck reports.
• Interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Keep accounts and staff operating safely, productively and on target with profit goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED