Landscape Maintenance Account Manager

Mariani Landscape•Venice, FL

2d•Onsite

About The Position

The Client Representative/Production Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction; while simultaneously leading, directing and training our production teams in the field. This is a key role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management.

Requirements

Minimum 3-5 years of experience in landscape account or operations management.
Strong horticultural knowledge and technical landscape maintenance skills.
Valid and clean Driver’s License.
Proficiency in industry software (Aspire, CompanyCam, GeoTab) and Microsoft Office Suite.
Strong written and verbal communication skills.
Ability to read and interpret site plans, blueprints, and maintenance specifications.

Nice To Haves

Georgia Certified Landscape Professional (preferred).
Bilingual in Spanish is a plus.

Responsibilities

Serve as the primary point of contact for landscape maintenance clients.
Conduct property inspections and walkthroughs to identify needs and ensure contract compliance.
Develop and present proposals, enhancements, and cost estimates.
Coordinate all services from proposal to execution with precision and timeliness.
Maintain proactive, professional communication with clients.
Support billing and collections related to ongoing or extra work services.
Conduct quality control visits and maintain work schedules to meet client expectations.
Ensure proper documentation for contracts, enhancements, and site changes.
Troubleshoot issues in the field and provide quick, effective solutions.
Achieve or exceed annual revenue goals and profitability targets.
Identify opportunities for upselling enhancements and new services.
Monitor budgets and contribute to job costing and P&L analysis.
Maintain accurate estimating and billing records for all services.
Develop and manage weekly and seasonal production schedules
Oversee all phases of plant production including irrigation, fertilization, pruning, pest/disease control, and proper plant health
Maintain Hazeltine Nursery’s quality standards by conducting routine inspections and ensuring plants meet size, health, and presentation expectations.
Identify and implement efficiencies in production processes to improve
Oversee maintenance and usage of equipment, vehicles, and tools; coordinate repairs and preventative maintenance schedules.
Manage and lead crews to ensure productivity, safety, and quality standards are consistently met.
Train staff on best practices, plant care techniques, equipment operation, and safety procedures.
Assist management with crew performance evaluations, coaching, discipline, and recognition as appropriate.
Review and approve employee timecards and manage labor allocation to maximize efficiency and stay within budget.
Participates in regular safety meetings and ensure adherence to OSHA and company safety standards.
Monitor key performance metrics such as production output, shrinkage, labor efficiency, and cost per unit.
Assists in planning seasonal labor needs, equipment and supply requirements.
Engages with crews to ensure quality, productivity, and team morale.
Support communication with customers and suppliers when needed to ensure satisfaction and smooth operations.
Participate in weekly production meetings, planning sessions, and company initiatives.
Maintain timely and professional communication with team members and leadership.
Follow Hazeltine Nursery policies, procedures, and core values.
Represent the company with integrity, professionalism, and a commitment to excellence.
Ensures all crew members are in professional and PPE attire
Assist with storm preparation and recovery efforts common
Support special projects, facility improvements, or expansion initiatives.
Participate in industry events, training, or continuing education opportunities.
Perform other duties as assigned.