Landscape Maintenance Manager

DCPS•Commerce City, CO

4d•Onsite

About The Position

Founded in 2011, DCPS is a one-stop provider of building services to commercial property managers and owners across Colorado and nationwide. In 2025, we provided services on over 1,100 commercial properties across our three divisions - Construction, Landscaping and Parking Lot Services. DCPS has been awarded the �A Great Place To Work� designation for the past six years and is routinely recognized for quality by industry trade associations and our customers. In 2023, we were awarded the Denver Business Journal�s �Fast 50� recipient as the 8 th Fastest Growing Company in Colorado. As a result, we�re able to provide unparalleled opportunities for career growth to our employees. Position Summary The Landscape Maintenance Manager is responsible for overseeing the overall performance of the Landscape Maintenance division, including coordination with the Relationship Management (RM) team, Account Management, Production Operations, financial performance, and sales growth. This role is accountable for driving operational and cultural excellence, client retention, revenue growth, and overall profitability of the division. The Landscape Maintenance Manager serves as a key link between client-facing teams and production leadership, ensuring that service commitments, operational capabilities, and financial objectives remain aligned.

Requirements

5+ years of experience in commercial landscape maintenance operations or operational management.
Demonstrated success managing a P&L for a business unit or division with $5M+ in annual revenue.
Proven experience leading multiple teams, departments, or operational functions.
Strong knowledge of commercial landscape maintenance, irrigation, turf care, horticulture, and industry best practices.
Demonstrated success improving labor productivity, operational efficiency, service quality, and financial performance.
Experience driving sales growth, contract renewals, enhancement revenue, and achievement of revenue targets.
Strong financial acumen, including the ability to interpret budgets, job costing, gross margins, forecasts, and operating results.
Strong communication, organizational, leadership, and problem-solving skills.
Ability to balance client expectations, operational capabilities, employee development, and financial objectives.

Nice To Haves

Experience with Aspire CRM.
Bilingual English/Spanish.
Industry-related certifications such as QWEL, CLT, CIT, or similar.

Responsibilities

Lead, mentor, and develop the Account Management team to achieve client, operational, financial, and growth objectives.
Establish clear performance expectations, measurable goals, and accountability standards.
Conduct regular performance reviews and provide ongoing coaching and development.
Foster a culture of accountability, safety, teamwork, service excellence, and continuous improvement.
Coordinate training and development initiatives for Account Management, Production, and field leadership.
Develop future leaders and strengthen the management structure to support continued division growth.
Partner with Relationship Managers on client meetings, property reviews, site walks, renewals, and strategic opportunities.
Provide operational expertise during client and prospect interactions, identifying enhancement opportunities, additional services, and operational solutions.
Collaborate with Relationship Managers to develop accurate, competitive, and operationally executable proposals.
Review and validate labor, materials, equipment, production assumptions, pricing, and execution strategies for large or complex proposals.
Ensure proposals, renewals, and pricing opportunities are reviewed and delivered accurately and on time.
Support contract renewals by aligning pricing, production capabilities, service levels, and client commitments.
Participate in key client presentations and sales discussions when operational leadership can strengthen the relationship or opportunity.
Partner with the Division Manager to develop and execute the division's annual growth strategy.
Hold Account Managers accountable for renewal, enhancement, and ancillary-service opportunities within their portfolios.
Provide leadership and support to Account Managers in overseeing daily landscape maintenance operations across the division.
Ensure Account Management and Production teams have the staffing, equipment, materials, and resources required to consistently meet service standards.
Partner with Production leadership to resolve staffing challenges, service deficiencies, productivity issues, and other operational concerns.
Monitor labor productivity, routing efficiency, overtime, non-productive time, job performance, and other key operational metrics.
Conduct regular site visits to evaluate service execution, reinforce quality expectations, and identify opportunities for improvement.
Collaborate with Production leadership to maintain company safety standards and ensure required training is implemented and followed.
Identify operational gaps and implement process improvements that improve efficiency, quality, and profitability.
Support seasonal workforce planning, equipment allocation, routing, and resource planning.
Ensure operational performance remains aligned with established service, budget, and financial targets.
Own the Landscape Maintenance division's Profit & Loss performance.
Develop and manage annual operating budgets in partnership with the Division Manager.
Establish and manage monthly and annual targets for revenue, gross margin, labor, materials, equipment, subcontractors, and overhead.
Review financial and operational performance weekly and ensure timely corrective action when results are off target.
Maintain established gross margin and net profit targets.
Identify underperforming contracts, cost trends, and operational inefficiencies and implement corrective action plans.
Drive cost-control and operational-efficiency initiatives without compromising service quality or client satisfaction.
Maintain accurate revenue, margin, and profitability forecasts throughout the year.
Ensure Account Management and Production leadership have visibility into relevant financial and operational performance data.
Lead the division toward established annual revenue, retention, and profitability objectives.
Drive growth through contract renewals, enhancements, ancillary services, and new business opportunities.
Track renewal pipelines, enhancement opportunities, sales activity, and forecasted revenue.
Identify opportunities for new services, market expansion, and increased share of wallet within the existing client base.
Partner with the Division Manager and Relationship Management team to execute the division's growth plan.
Maintain an annual contract renewal rate of 90% or greater.
Hold Account Managers accountable for appropriate enhancement and ancillary-service activity within their portfolios.
Ensure consistently high levels of client satisfaction across the Landscape Maintenance portfolio.
Build and maintain strong, long-term client relationships.
Resolve escalated client issues promptly, professionally, and with appropriate follow-through.
Support contract negotiations, renewals, pricing discussions, and scope adjustments.
Partner with the Division Manager and administrative team to administer and evaluate biannual customer satisfaction surveys.
Identify recurring client concerns and service trends and implement corrective actions across the division.