Landscape Maintenance Account Manager

Mariani Landscape•Denver, CO

8d•$70,000 - $80,000•Onsite

About The Position

Lifescape Colorado is seeking organized, knowledgeable, client-centric individuals to join our team as an Account Manager! The Landscape Maintenance Account Manager or "Client Representative" (CR) is responsible for planning, directing, and overseeing the financial and horticultural success, satisfaction, and retention of a specific book of assigned clients. The CR is responsible for excellent client and team communication, along with identifying, proposing, estimating, selling, coordinating, and directing landscape enhancement opportunities on clients’ properties. The CR is always looking for opportunities to cooperate, solve problems, provide excellent customer service, and create and maintain beautiful landscapes.

Requirements

Experienced at balancing and organizing many different priorities
Previous experience with high-end clientele
Detail oriented and able to trust and follow the process
A Team Player.
Background in horticulture, garden/estate management, landscape architecture, and or other applicable green industry experience.

Responsibilities

Act as a trusted "concierge" on property, fostering long-term professional relationships with clients built on trust, timely/professional communication, and "white-glove" service experience.
Actively identify, estimate, sell, and manage landscape enhancement opportunities at a 70% penetration rate of base services revenue.
Monitor performance KPIs to achieve or exceed annual revenue goals and profitability targets.
Perform regular garden walks (weekly or bi-weekly) on assigned properties and maintain accurate logs of activities. Gauge overall landscape status and health, identify tasks to be performed by base services, enhancements, or irrigation crews, and occasionally perform minor landscape maintenance tasks on site.
Consistently produce picture punch lists to identify client requests or tasks to be performed by the regular base services crew.
Maintain professional relationships with all clients to ensure satisfaction, promote sales, and referrals through consistent weekly communication.
Regularly operate irrigation systems (physical controller operation and various cloud-based smart systems). The Garden Manager is responsible for irrigation programming updates onsite.
Responsible for overall success of the landscape by managing maintenance services, plant health care, and irrigation. Occasionally perform these tasks yourself as needed.
Meet crews on site on a regular basis to ensure high-quality work, along with strengthening camaraderie and mutual respect