Account Manager

ProTech IT Solutions•Torrington, CT

4d•Hybrid

About The Position

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative IT solutions — including managed IT services, cloud infrastructure, cybersecurity, and technology consulting — to businesses across the greater New York metropolitan area. We are seeking a results-driven Account Manager to join our sales team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building long-term client relationships and solving real-world business challenges through technology. You will serve as a trusted advisor to both prospects and existing clients, helping them align their technology investments with their business goals.

Requirements

2+ years of experience in account management, business development, or outside sales — preferably in IT, MSP, or B2B technology services
Demonstrated ability to manage client relationships and close new business in a consultative sales environment
Comfortable engaging and presenting to C-level executives and business decision-makers
Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
Highly organized self-starter with the ability to manage multiple priorities and operate with minimal supervision
Collaborative team player with a client-first mindset and a commitment to professional integrity

Nice To Haves

Bachelor's degree preferred; equivalent combination of education and experience considered

Responsibilities

Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
Schedule and conduct First-Time Appointments (FTAs) in collaboration with the Director of Sales
Identify client pain points and align their needs with ProTech's managed IT, cloud, and cybersecurity solutions
Conduct discovery meetings and develop long-term technology roadmaps for prospective clients
Represent ProTech at local events, trade shows, and industry forums to build brand presence and pipeline
Serve as the primary relationship owner for an assigned book of accounts
Lead quarterly business reviews and guide clients through long-term IT planning and strategy
Manage renewals for hardware, software, licensing, and service contracts
Act as the liaison between clients and ProTech's technical services team to ensure seamless delivery
Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
Develop assigned accounts to identify expansion and upsell opportunities aligned with client growth
Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
Collaborate with the sales team within a POD structure, supporting shared goals and peer development
Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
Stay current on ProTech's service portfolio, emerging technologies, market trends, and competitor offerings