Account Manager

Allied Universal•San Francisco, CA

About The Position

Allied Universal is hiring a Global Security Operations Center (GSOC) Operations Manager at an AI company. This experienced professional manages people, processes, and technology in a control-room environment, including shift-based team leadership, strategic program oversight, communication, policy and procedure development, and technical and project management. Responsibilities span security alarm monitoring, dispatch and resource coordination, stakeholder involvement, metrics reporting, performance assessment, travel safety and security, and critical incident response. The manager drives process implementation and improvement, manages short- and long-term projects, collaborates across control-room and field-services teams, maintains stakeholder relationships, and directly supervises Supervisors on an assigned shift. Allied Universal provides a comprehensive, week-long management onboarding course with best practices, tools, and guidance.

Requirements

At least 5 years of experience in Corporate Security or a similar role, including at least 2 years leading and managing all aspects of a corporate control center.
Extensive experience and knowledge of access control platforms, video management systems, and incident management applications or software.
Demonstrated effectiveness managing complex people, process, and technical projects.
Excellent analytical and problem-solving skills to drive process improvement.
Excellent written, spoken, and presentation communication skills.
Demonstrated expertise developing, implementing, and managing control-center programs.
Experience gathering and analyzing data to create useful metrics that support positive change.
Demonstrated ability to manage change and conflict effectively.
Ability to manage crises and provide front-line leadership coordinating responses to crisis situations.
Ability to lead a cross-functional team.
Dependable team player with strong business acuity, enthusiasm, and a positive attitude.
Impeccable work ethic and a high degree of integrity.
General knowledge and understanding of State and Federal employment laws.
Extensive experience using Lenel Enterprise OnGuard.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Responsibilities

Oversee the coordinated development and maintenance of GSOC policies and procedures and those affecting stakeholders.
Provide strategic direction and hands-on guidance to team members in handling related issues.
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift.
Supervise implementation of new technologies and business processes to improve efficiency.
Lead strategic planning and continuous improvement of GSOC capabilities as business teams, sites, and customer and stakeholder needs evolve.
Build, lead, manage, and motivate teams in a dynamic, cross-functional environment focused on people, process, and technology to support life safety, security, and resiliency at corporate sites.
Monitor and track key performance indicators (KPIs) as specified in the client MSA.
Ensure compliance with client expectations and policies, monitor assets, and make rapid stakeholder notifications using mass communication tools.
Provide enterprise detection and coordinated response to physical security, safety, and business continuity events.
Develop and maintain security-services performance metrics and related reports.
Assist field-based security specialists, site security facilitators, and program stakeholders.
Keep current with industry best practices in control-center security management and related services.