Account Manager

Sola Insurance • Atlanta, GA

9d • Onsite

About The Position

Sola is hiring an Account Manager to own and grow a book of active independent agency partners. The role focuses on helping agencies retain and expand their business with Sola, making Sola part of their everyday sales conversations, and helping quieter agencies become consistent producers. The Account Manager serves as a trusted advisor and problem solver, rather than working as a ticket-based service desk or focusing on signing new agencies.

The Account Manager checks in with agencies by phone, video, and in person; trains agents on Sola's product, tools, and processes; identifies agencies whose activity is slowing; and resolves escalations with underwriting, claims, and product teams. The role works closely with Account Management, Territory Sales Managers, and the product team, shares agency feedback, and helps build the playbook used to train Associate Account Managers. The position is based in Atlanta, Georgia, and the team works together in the West Midtown office five days a week.

Requirements

• Typically two to four years of experience owning a book of accounts or partners in account management, customer success, or another partner-facing role.
• Demonstrated results retaining and growing accounts, with figures the candidate can discuss.
• A consistent, self-driven cadence for check-ins, follow-ups, and escalations.
• Strong CRM habits and the ability to use data to prioritize work.
• Clear, warm communication with business owners by phone, in writing, and in person.
• Curiosity, coachability, a low-ego approach, and a habit of asking why.
• Based in Atlanta or open to relocating.
• Enjoys working in person with the team; the role is based in the West Midtown office five days a week.

Nice To Haves

• Experience working with independent insurance agents, brokers, or another reseller channel.
• Experience at an early-stage startup and helping build processes.
• Experience training customers or coaching junior teammates.
• Comfort using dashboards, simple analysis, or AI tools to manage a book.

Responsibilities

• Own a defined book of active independent agencies and support retention with Sola.
• Grow quotes and policies written across the assigned book of agencies.
• Maintain a regular cadence of agency check-ins, reviews, and visits.
• Train agents on Sola's product, quoting tools, and processes.
• Identify agencies whose activity is slowing and take action to re-engage them.
• Resolve agency escalations quickly and completely in coordination with underwriting, claims, and product teams.
• Maintain clean CRM records and a clear view of account health.
• Share agency feedback with product and leadership.
• Coach Associate Account Managers who shadow the role.
• Help build the playbook for future Associate Account Managers.

Benefits

• Stock options.
• 100% paid medical, dental, and vision insurance for the employee and their family.
• Unlimited PTO.
• Daily lunches and snacks in the office.
• Regular team dinners, happy hours, and other evenings out.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed