Account Manager

ABM•Wilmington, NC

11d•$60,000 - $60,000•Onsite

About The Position

We are seeking a proactive and experienced Account Manager to oversee the facilities operations at our client’s facility. The Account Manager will be responsible for managing the cleaning staff, ensuring high standards of cleanliness, and maintaining a safe environment. The ideal candidate will have strong leadership skills, a keen eye for detail, and extensive knowledge of custodial practices.

Requirements

High school diploma or GED required
Minimum of 5 years of experience in custodial or janitorial services
At least 2 years in a supervisory role
Strong knowledge of cleaning techniques, materials, and equipment
Experience with custodial management software and tools
Valid driver’s license
Ability to pass a background check

Nice To Haves

Degree in facilities management, hospitality, or a related field preferred
Relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) preferred

Responsibilities

Supervise, train, and manage a team of custodians and janitorial staff.
Schedule and assign daily tasks and projects, ensuring efficient use of resources and timely completion of work.
Conduct performance evaluations and provide ongoing feedback and coaching to team members.
Oversee daily cleaning and maintenance activities to ensure the facility is clean, sanitary, and well-maintained.
Develop and implement cleaning schedules and procedures, including floor care, window washing, restroom sanitation, and trash removal.
Inspect work areas regularly to ensure adherence to quality and safety standards.
Ensure compliance with all local, state, and federal regulations related to custodial services and workplace safety.
Implement and enforce safety protocols and procedures to protect staff and facility occupants.
Conduct regular safety training and inspections to identify and mitigate potential hazards.
Manage the facilities custodial services budget, ensuring cost-effective use of resources.
Maintain inventory of cleaning supplies and equipment, ordering materials as needed to support operations.
Monitor and control expenses to stay within budgetary constraints.
Ensure performance and budget compliance to meet client expectations and contractual obligations.
Coordinate and manage custodial support for facility events and projects.
Ensure timely setup, maintenance, and breakdown of events, maintaining high standards of cleanliness and safety.
Collaborate with other departments and facility management to coordinate custodial activities.
Communicate effectively with clients, vendors, and other stakeholders to address concerns and ensure satisfaction.
Prepare and present reports on custodial activities, progress, and issues to management.