Account Manager

The Hiller Companies, Inc. • Alexandria, LA

3h • $75,000 - $140,000 • Onsite

About The Position

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property. Headquartered in Mobile, Alabama, Hiller has offices across the United States and a global reach. With over 100 years in the industry, their mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. The Account Manager is responsible for generating new business and supporting growth in the fire alarm, sprinkler, and suppression business. This role requires experience in owner-direct sales and a basic understanding of the plan and spec market, preferably gained in a large organization with a disciplined approach to account management and the competitive bid process. The position demands a multi-faceted individual with technical and sales skills to expand market share and support the overall service revenue growth strategy.

Requirements

• High School Diploma or GED is required.
• 5+ years of experience in sales, business development, project management, construction or consulting within the Commercial Fire Alarm/Sprinkler/Suppression or similar Commercial building/construction industries is required.
• Must have a working knowledge of common fire and life safety systems and equipment, including but not limited to fire alarm systems, fire sprinkler systems, fire pumps, suppression system, etc.
• Familiarity with building life safety inspection codes and standards.
• Advanced ability to read and understand fire alarm, sprinkler, suppression & electrical drawings.
• A closing expert, a hunter sales mentality is necessary.
• Account development and strategic sales skills.
• Financial expertise to estimate and sell technical solutions and service offerings effectively.
• Proficiency in using CRM software, MS Office Suite, and other sales tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to interact with both internal and external stakeholders.
• Great customer service skills, self-motivated and entrepreneurial spirit.
• Demonstrated negotiation and closing skills.
• Ability to effectively present and communicate technical information to clients.
• Must have good teamwork capabilities.
• Must have strong organizational skills and be detail oriented.
• Valid driver's license and willingness to travel extensively within the assigned territory.
• Ability to learn and become a market expert with building safety inspection codes and standards (NFPA and other industry regulations).
• Key success drivers would include managing the entire sales process including uncovering the opportunity, developing a service solution/value proposition, conducting service alignment workshop, preparing the proposal, creating the contract, negotiating terms, closing opportunities, and providing on-going customer service selling any upgrades and add-on opportunities.
• Travel overnight up to 10% for training and business development.

Nice To Haves

• A bachelor’s degree in Business Administration, Engineering, Marketing, or similar discipline is preferred.
• NICET Certification is preferred.

Responsibilities

• Identify and pursue new business opportunities within the assigned territory or market segment.
• Conduct market research to understand customer needs, industry trends, and competitor offerings.
• Generate leads through networking, cold calling, referrals, and other sales strategies.
• Collaborate with the sales team and management to develop effective sales strategies and marketing initiatives.
• Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
• Conduct regular site visits, review inspection reports, assess clients’ fire protection needs and offer appropriate solutions.
• Prepare technical scope of work proposals and presentations.
• Follow through on sold projects to ensure satisfactory completion, ensuring a smooth “sale to operations” turnover and monitoring progress.
• Actively involved and participates in civic and professional industry organizations.
• Provide technical expertise and guidance to customers regarding fire protection systems, equipment, and compliance with industry regulations.
• Collaborate with and cost review opportunities with internal teams, such as operations project managers and technicians, to ensure smooth execution of services and projects.
• Prepare regular sales reports, forecasts, and analyses for management review.
• Maintain a qualified funnel of opportunities, achieve new customer acquisition and profit goals consistently.
• Function as a consultant to customers, recommend services for business goals, set market pricing and position Hiller as an industry leader in service delivery.
• Monitor and evaluate sales performance against targets and implement corrective actions as necessary.
• Other duties as assigned.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short term disability, voluntary long term disability, critical illness & accident insurance and paid time off.
• Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED