Account Manager

Esusu

5h•$125,000•Remote

About The Position

Esusu is a financial technology and data platform dedicated to revolutionizing financial health, identity services, and inclusive decision-making. They aim to create a financial system that works for everyone, especially for the 45 million Americans who are "credit invisible" or face financial challenges. Esusu has facilitated $50 billion in credit activity, has over 5 million rental units in its network, and partners with leading real estate companies, government entities, fintechs, banks, and employers. The company is looking for an experienced Account Manager to join their team. This role involves overseeing a portfolio of strategic clients within the real estate ecosystem, including property owners, operators, and financial technology partners. The Account Manager will be responsible for driving renewals and expansion, building strong relationships with executive and operational stakeholders, and collaborating cross-functionally to deliver measurable impact for clients and their residents.

Requirements

Commercial real estate experience and acumen
Proven ability to drive growth and achieve revenue targets
Resourcefulness – a proactive, organized self-starter who thrives in a fast-paced environment
Excellent verbal, written, and interpersonal communication skills, with the ability to tailor messaging for executives, operators, and technical partners
Technical proficiency – ability to navigate internal and external challenges and resolve obstacles efficiently
Proven track record of building trusted, long-term relationships with senior and operational stakeholders

Nice To Haves

Experience in real estate, property management, and/or fintech
3+ years of experience in account management, customer success, or other client-facing roles with revenue responsibility
Experience in a startup or high-growth environment
BA/BS degree or equivalent experience in related field
Familiarity with tools such as Salesforce, Jira, and other reporting/analytics tools
Understanding of consumer behavior and industry trends, especially in housing or financial services

Responsibilities

Own renewals and expansion across a defined book of ~ 50-70 strategic accounts, consistently meeting or exceeding growth and revenue targets.
Execute account plans that align Esusu’s platform with client business objectives, portfolio performance, and resident impact goals.
Partner cross-functionally with Sales, Customer Success, Product, and Operations to support a seamless onboarding, activation, and ongoing value delivery.
Monitor account health and proactively identify risk, develop mitigation plans, and coordinate internal resources to execute them.
Build and strengthen relationships with executive stakeholders, decision-makers, and day-to-day operators
Lead regular cadence meetings and QBRs, using data to tell a story, surface opportunities, and align on next steps
Prioritize and track open items, ensuring timely follow-through on operational, technical, and commercial needs
Capture the voice of the customer and collaborate with internal teams to improve product, processes, and overall client experience
Represent Esusu at industry events and conferences as needed to deepen relationships, gather market intelligence, and support growth.

Benefits

Competitive Salary – for Series C startup – $125k OTE annually
Equity - a significant RSU grant with vesting over four years, accelerated upon a sale or IPO.
Remote first work environment - Where we trust you to get your work done.
Generous PTO – Enjoy a generous time off policy and 14 company wide paid holidays.
Premium Health Coverage – Comprehensive medical, dental, and vision insurance.
Partial-Employer Funded Health Savings Account - Available for High Deductible Plans.
Paid Parental Leave – 12 weeks of 100% pay to support growing families.
Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only).
Tuition Reimbursement – For qualified programs to complement work experience.
Professional Development Stipend – To support your continued growth and learning.
In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
Free Credit Building Benefit - Build your credit score for free as an Esusu employee.