Account Manager (US, Remote)

Eleos Health

1d•$150,000 - $170,000•Remote

About The Position

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. We want to give clinicians the support they need to do the important work only they can do. We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

Requirements

5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
Proven track record of expanding revenue within an existing customer base
Strong consultative selling and discovery skills
Ability to manage a pipeline and accurately forecast expansion revenue
Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
Excellent communication, presentation, and relationship-building skills
Comfort working in a fast-paced work environment
Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Nice To Haves

Experience in digital health, health tech, or healthcare SaaS
Familiarity working in a healthcare vertical
Understanding of healthcare workflows or regulated environments

Responsibilities

Manage and grow a book with significant ARR expansion responsibility
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Drive customer retention, adoption, and long-term account health
Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
Sell new products, modules, and features aligned to customer needs and outcomes
Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
Net Revenue Retention (NRR) and expansion quota ownership
Own renewals end-to-end, including contract discussions and pricing conversations
Develop account plans aligned to customer goals and Eleos growth objectives