Account Manager

Expeditors • Columbus, OH

5d

About The Position

The Account Manager develops, maintains, and manages Expeditors’ worldwide activity with a top global customer to support business retention and development. The role proactively identifies and services the customer’s cross-functional and geographic operational requirements, and leads global strategic business planning and execution to grow revenue. It delivers tailored business reviews and workshops that promote collaboration, value creation, and cost reduction measured through business intelligence. The Account Manager coordinates across geographies, works with Expeditors senior executives and product and geographic management to develop relevant value-added solutions, and helps increase revenue and profitability through enhanced service.

The position owns the customer experience and relationship worldwide. It understands the customer’s profile, needs, and expectations; pursues retention and global business development; leads quality business reviews and KPI reporting; serves as the liaison between the customer and Expeditors; and manages service responsibilities and expectations across multiple strategic accounts. The Account Manager represents Expeditors’ culture and professionalism to customers.

Requirements

• University or equivalent business qualifications.
• Minimum 3 years of Expeditors or industry experience.
• Proven work experience in business development.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficiency in MS Office and CRM software.
• Strong presentation skills.
• Proven project management skills.
• Strong analytical skills.
• Ability to perform and meet KPI requirements.
• Proven problem-solving and interpersonal skills.
• Ability to connect with others.

Responsibilities

• Develop, maintain, and manage Expeditors’ worldwide activity with a top global customer to achieve business retention and development.
• Proactively identify and service the customer’s cross-functional and geographic operational requirements.
• Lead global strategic business planning and execution to drive revenue growth.
• Deliver tailored business reviews and workshops focused on collaboration, value creation, and cost reduction, measured through business intelligence.
• Coordinate alignment and collaboration across geographies to identify the customer’s supply chain priorities and challenges.
• Work with Expeditors senior executives and product and geographic management to create timely, relevant value-added solutions.
• Increase Expeditors’ revenue and profitability by providing enhanced value-added service.
• Understand the global customer’s profile, needs, and expectations.
• Retain existing business and pursue global business development.
• Create a strategic, mutually beneficial worldwide relationship between Expeditors and the customer.
• Lead the Quality Business Review process with the customer and internal stakeholders, supporting customer loyalty and KPI performance reporting standards.
• Serve as the liaison between the customer and Expeditors to strengthen the business partnership.
• Manage customer service responsibilities and expectations across multiple strategic accounts, ensuring business continuity.
• Represent Expeditors’ culture and professionalism in customer interactions.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level