Account Manager
About The Position
Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. We are seeking a qualified Account Manager to join the self-service team! This is a pivotal role in driving the growth and adoption of our proprietary Cadent platform. As an Account Manager, you will be the trusted advisor for our clients, guiding them from their initial evaluation of the platform to a long-term, successful partnership. As the main liaison between the client and the business, you will also work to coordinate internal stakeholders across the Finance, Operations, Partnerships, Product, and Sales teams to service clients. You will be instrumental in ensuring client satisfaction, fostering growth, and collaborating with internal teams to deliver exceptional service.
Requirements
- Bachelor’s degree – relevant degrees in advertising, marketing or communications a plus
- 1-2 years in digital programmatic; digital adtech account management, media planning or buying, or client services
- Results-driven professional with a keen eye for identifying and pursuing new opportunities.
- Independent, confident, and enthusiastic self-starter who thrives in a fast-paced environment.
- Strong customer service orientation and a passion for building lasting client relationships.
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Nice To Haves
- Experience in a DSP or familiarity with Salesforce and JIRA
Responsibilities
- Establish and nurture strong relationships with new and existing self-service clients, serving as the primary point of contact for both high-level strategic partnership and day-to-day campaign support.
- Advise clients on platform capabilities and best practices for campaign setup, including targeting strategies and pixel implementation, to ensure successful outcomes and high user satisfaction.
- Collaborate with the Sales team on business reviews to identify opportunities for growth. Proactively recommend and execute upsell strategies when our offerings align with client needs.
- Act as the central liaison between the client and internal teams. Coordinate with Finance, Operations, Partnerships, Product, and Sales to ensure client deliverables are met in a timely and efficient manner.
- Manage key operational tasks such as client billing, coordinating client interactions, and other support needs to ensure a seamless client experience.
- Guide and mentor Associate Account Managers, providing them with exposure to daily tasks and client management.
- Stay current with the latest developments in digital media, programmatic advertising, and adtech to provide informed recommendations to clients.
Benefits
- Inclusive health, dental, and vision plans built to support diverse lifestyles
- Enhanced support for reproductive health, family planning, and new parents
- Employer contribution to HSA
- Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
- Generous and inclusive paid parental leave
- Mental health support and Employee Assistance Program (EAP)
- Free access to the Calm App
- Monthly Wellness reimbursement
- Special discounts through LifeMart and Plum Benefits
- Flexible Time Off (FTO) policy and company breaks
- 11 observed Federal holidays
- Summer Fridays between Memorial Day and Labor Day
- Employee Resource Groups that foster connection and community
- DEI programming and initiatives
- Company-sponsored events to bring employees together
- 401(k) participation with discretionary employer match
- Life, Short-term, and Long-term Disability coverage
- Cell phone and WiFi stipend
- Pre-tax commuter benefits
- Access to certified financial coaches and planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
