Account Manager

Casella Waste Systems, Inc.•Hermon, ME

21h•$75,000 - $95,000•Hybrid

About The Position

The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities to grow accounts within a specified market area. This role serves as the main point of contact between the company and its clients, coordinating internal teams to deliver solutions that meet client expectations. The person in this role must drive profitable revenue growth and retention with existing accounts as well as new account acquisition. Total targeted compensation (base plus commission) $75,000-$95,000+ per year.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field
Minimum of 3–5 years of sales experience
Legally eligible to work in the United States
Possess a valid driver’s license
Ability to travel up to 80% of the time within a defined territory, including periodic overnight travel for regional training sessions
Strong interpersonal skills
Strong strategic selling skills
Strong negotiation skills
Excellent verbal and written communication abilities
Proven ability to communicate, present, and influence key stakeholders at all levels of an organization
Experience delivering client-focused solutions to meet customer needs
Solid proficiency in CRM software and Microsoft Office
Responsible, team-oriented individual
Committed to safety
Committed to customer service
Results-oriented
Ability to see the larger picture while focusing on detailed information

Nice To Haves

Industry-specific knowledge
Project management experience

Responsibilities

Manages a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions.
Identifies and capitalizes growth opportunities within existing accounts by executing structured retention programs and upselling/cross-selling strategies.
Collaborates cross-functionally with internal teams and subject matter experts to address customer challenges and enhance service offerings.
Builds and maintains strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery.
Develops and executes strategic sales and marketing plans to drive account growth and attract new business.
Achieves revenue and profit targets through proactive account management and strategic pricing initiatives.
Conducts annual account reviews and partners with internal stakeholders to identify opportunities for expanding services and increasing customer value.
Maintains deep product and service knowledge, leveraging insights to identify selling opportunities and support customer needs effectively.
Engages in continuous learning and development, participating in sales meetings, training sessions, and networking opportunities to enhance performance.
Maintains accurate CRM records and reporting, tracking sales activities, client interactions, and performance metrics for leadership visibility.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.