Account Manager

Clayens US LLC • Fitchburg, MA

11d • $80,000 - $90,000

About The Position

At Clayens, the Account Manager serves as the primary link between the company and its customers, managing key client relationships, driving revenue growth, and ensuring operational alignment, negotiating terms, coordinating internal teams (Quality, Ops, Supply Chain) for seamless execution, and resolving escalations to meet client needs and profitability goals.

Requirements

• Proven experience in account management, sales, or supplier management within manufacturing.
• Strong negotiation, communication, and interpersonal skills.
• Understanding of manufacturing processes, supply chains, and quality standards (e.g., manufacturing ERP systems).
• Financial acumen for pricing, costing, and profitability analysis.
• Ability to manage complex data and drive solution-oriented thinking.

Nice To Haves

• Bachelor's degree in a relevant field (Engineering, Business, Supply Chain) preferred.

Responsibilities

• Build strong, long-term partnerships with key manufacturing clients, acting as their main point of contact and trusted advisor.
• Develop and execute account plans, identify new opportunities, analyze market trends, and drive sales growth and margin improvement.
• Negotiate complex service agreements, manage pricing, track KPIs, oversee forecasts, and manage financial aspects like budgets and cost savings.
• Liaise with internal departments (Engineering, Quality, Production, Logistics) to ensure customer requirements are met and issues are resolved.
• Monitor production, quality, and delivery performance, leading escalations and implementing continuous improvement initiatives with contract manufacturers.
• Prepare and present account status, sales activities, financial performance, and strategic reviews (QBRs) to stakeholders and clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level