Account Manager II

CorVel Career Site•Franklin, TN

10d•Hybrid

About The Position

The Account Manager is responsible for interacting with customers at an executive level and acting as an extension of the client. The role communicates agreed-upon expectations to field offices and grows business market share by delivering service that meets or exceeds customer expectations, providing stewardship reporting, committing to customer goals, and introducing, selling, and implementing additional services. This is a hybrid position. The Account Manager provides consultative support to one or more accounts, manages local or regional accounts, and drives growth and retention. Accounts include revenue in one region and at least $1 million per account, with combined revenue across accounts exceeding $3 million. The role works with operations management on collections, coordinates customer setup and implementations, leads stewardship meetings, maintains account service instructions, handles contract renewals and price increases, and keeps management informed of account status and opportunities. CorVel is a national provider of risk management solutions for workers’ compensation, auto, health, and disability management. It was founded in 1987 and has been publicly traded on NASDAQ since 1991. More than 4,000 people work across the United States. Full-time regular employees are offered a comprehensive benefits package.

Requirements

Bachelor's degree, national certification, or equivalent in business or sales and marketing.
Demonstrated experience in account management.
Knowledge of CorVel's services and completion of all CorVel Product Training Modules.
Business acumen, enthusiasm, and decorum.
Excellent communication and presentation skills, with the ability to build relationships.
Strong interpersonal skills and commitment to customer service.
Ability to work collaboratively and independently.
Highly developed organizational, analytical, and time-management skills.
Proficiency in Microsoft Office applications and CRM software, including Salesforce.

Nice To Haves

Training within the insurance industry, managed care, or a related field.

Responsibilities

Provide consultative customer service for one or more new or established accounts.
Introduce new services independently or with assistance as needed.
Manage local or regional accounts, including accounts with at least $1 million in revenue per account and combined account revenue exceeding $3 million.
Grow revenue within existing accounts.
Manage all aspects of collections in conjunction with the respective operations management.
Conduct regular client stewardship meetings and oversee the integrity and delivery of client-specific reports and information.
Identify trends and provide CorVel solutions to client market and business challenges in a consultative role.
Maintain continuous customer communication to identify and meet service expectations.
Engage senior management in account status, challenges, and goals; coordinate with the assigned Regional Vice President for national and large accounts.
Proactively raise concerns or potential issues to management and executive team members, and maintain an open-items matrix documenting issues and resolutions.
Facilitate and coordinate internal customer setup and external implementation.
Coordinate and attend customer meetings and ensure CorVel participants are engaged.
Discuss, understand, and meet service standards agreed upon by CorVel and the customer.
Develop and maintain account service instructions, communicate them to service staff, and post them on the Intranet.
Manage contract renewals and price increases, coordinating with the Account Executive and/or management team as appropriate.
Present information to customers in an organized and persuasive manner for contract renewals, service discussions, or additional product sales.
Attend the monthly Account Manager call regularly.
Provide monthly account updates and document new service opportunities in Salesforce.com.
Perform additional duties as assigned.