Account Manager

City Wide Facility Solutions•Louisville, KY

10d

About The Position

City Wide Facility Solutions is seeking an enthusiastic, driven Account Manager, also known as a Facilities Solutions Manager (FSM), to help drive business growth and build strong client relationships. The role is in a fast-paced, results-driven environment and involves managing client accounts, overseeing facility services, and developing contractor relationships. Compensation includes a base salary, commission, and bonus opportunities. The posting gives differing compensation figures: one section lists a $70,000 base salary and $110,000+ on-track earnings, while another lists a $45,000 base salary and first-year earning potential of $80,000–$110,000 and second-year potential of $110,000–$120,000. City Wide Facility Solutions is a building maintenance sales and management company with more than 120 locations nationwide. It provides clients with a single-source solution for interior and exterior building maintenance. The company describes its culture as collaborative, inclusive, and team-oriented, with an emphasis on customer service, growth, initiative, and recognizing performance. It promotes from within and offers opportunities for professional growth and advancement.

Requirements

Three to five or more years of sales and management experience in building maintenance, facility management, or equivalent experience.
High school diploma required.
Strong attention to detail and follow-through on commitments.
Positive, outgoing personality and ability to build relationships.
Excellent verbal and strong written communication skills.
Proficiency in Microsoft Office and knowledge of CRM databases.
Reliable transportation.

Nice To Haves

Bachelor’s degree is highly desirable.
Experience with CRM systems is preferred.

Responsibilities

Cultivate and expand client relationships, maintain high retention rates, and identify opportunities to diversify or expand services.
Oversee service delivery across client sites, maintaining quality and compliance standards.
Manage contractor relationships, including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop solutions that improve client satisfaction and operational efficiency.
Use City Wide’s CRM to manage client interactions, service schedules, and performance reporting, and leverage data to improve service delivery.
Generate extra service sales based on targets for the assigned territory.
Conduct and report detailed quality control inspections.
Lead and develop the team, ensuring performance and adherence to company protocols.