Account Manager - Hotel Valet Operations

Towne Park•Orlando, FL

21h

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for its financial performance and guest/patient and client satisfaction objectives. The role manages account operations across financial and business systems, human resources, service delivery, client relations, safety and risk management, and sales support. The Account Manager uses Towne Park systems and standards, maintains a clean and professional work environment, protects confidential information, and works with management and coworkers to ensure services meet internal and external customer needs. The position requires extended hours, including evenings and weekends, and may require travel of up to 10%. Physical duties include running, standing, walking, sitting, handling objects and equipment, reaching, climbing stairs, balancing, and bending or kneeling. The role requires lifting up to 50 pounds frequently and 75 pounds occasionally; pushing and pulling up to 75 pounds frequently and 100 pounds occasionally; and pushing and pulling a wheelchair weighing 100 to 350 pounds frequently over considerable distances. The annual base pay range is $54,700–$82,100. Employees may be eligible for annual incentive bonuses, subject to job classification and policy guidelines. Benefits include medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine benefits; company-paid basic life and AD&D insurance; short- and long-term disability; and enrollment in the company’s 401(k) retirement savings plan. Employees accrue PTO at 0.0385 hours per hour worked, up to 80 hours per calendar year, and receive six paid holidays and up to four accrued paid floating holidays per calendar year. Eligibility requirements apply, and benefits may be subject to plan terms and change.

Requirements

Ability to plan effectively, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to maintain stability, dependability, and professionalism in changing or difficult situations.
Computer proficiency and technical aptitude, including ability to use MS Office (Excel, Word, and Outlook), technology applications, and point-of-sale applications.
Written and verbal communication skills to address all levels of the organization effectively.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to drive a manual-transmission vehicle.
Valid driver’s license and clean driving record, maintained throughout employment.
Must be at least 18 years old for insurance purposes and able to pass a criminal background check, motor vehicle record check, and drug screen.
Must meet the physical demands described, including lifting, pushing, and pulling specified weights.
Must be able to work extended hours, including evenings and weekends; travel of up to 10% may be required.

Nice To Haves

Associate’s degree.

Responsibilities

Understand and drive business metrics and performance measures, improve account financial performance and profitability, understand contractual agreements, and identify ways to maximize opportunities.
Improve account metrics for forecasting, productivity, claims, customer service, and turnover; manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates.
Ensure forecasts, payroll, and accounting reports are accurate and timely, and use Towne Park business systems in compliance with policies and procedures.
Participate in recruitment and hiring; foster associate retention; respond to feedback; support orientation and on-the-job training; recognize performance; train and coach associates; develop future leaders; conduct performance appraisals; lead associate meetings and shift huddles; apply positive discipline; document performance; and delegate responsibilities effectively.
Ensure consistent guest/patient service across shifts, allocate labor efficiently, plan for seasonal business changes with the Area/District Manager and Human Resources, and align Towne Park service standards with client standards and metrics.
Build working relationships with client staff, maintain regular meetings and communications, follow through on commitments, maintain appropriate site visibility, understand client objectives, and pursue opportunities to grow business and client loyalty.
Use and teach others to use Towne Park systems for controlling assets and expenditures; maintain a clean and neat work environment; complete assigned tasks promptly; cooperate with coworkers and management; treat clients and associates with courtesy, respect, and dignity; and maintain confidentiality.
Follow safety and security procedures; use only equipment for which trained and operate it safely; report accidents, incidents, risks, and safety concerns; train associates in safety and loss prevention; report and manage claims with Risk Management; apply progressive discipline for at-fault claims and safety violations; respond to workplace safety concerns; and follow injury and workers’ compensation procedures with Human Resources.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads; advise leadership and sales teams of ownership, management company, brand, or client-position changes; and monitor client business for construction, expansion, or other potential growth opportunities.