Account Manager - SLED

HP • All Cities, NC

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About The Position

The SLED Account Manager builds professional relationships with State, Local, and Education client executives, identifies each account’s business needs, and delivers solutions that create value for clients and the organization. The role coordinates with pre-sales and inside sales on deal pursuits and works with internal teams to meet client expectations. Applicants local to North Carolina are welcome.

The position manages account plans and a portfolio of products and services, develops client relationships, and supports customer satisfaction. It also contributes to sales strategy, identifies growth opportunities, manages pipeline activity, and monitors market and competitor trends. The role has an immediate-team impact, provides analysis and limited project-direction input, and responds to routine issues within established guidelines.

Requirements

• Four-year or graduate degree in Sales, Marketing, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
• Typically 4–8 years of work experience, preferably in account management, telesales, product specialty (computers, printers, or solutions), or a related field; alternatively, an advanced degree with little or no work experience.
• Knowledge or skills in business development, business-to-business sales, cold calling, conflict resolution, customer relationship management, field sales, marketing, merchandising, outside sales, product knowledge, sales development and management, sales processes and prospecting, sales territory management, Salesforce, selling techniques, and upselling.
• Cross-organizational skills including effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Responsibilities

• Coordinate account plans for assigned commercial accounts, focusing on value and/or volume portfolio management and selling the organization’s products and services.
• Work with pre-sales and inside sales on deal pursuits and collaborate with marketing, product development, customer service, and other internal teams to address customer needs.
• Build and maintain relationships with commercial clients, primarily specialty buyers; understand their needs and challenges and support client satisfaction.
• Implement margin recovery activities and strategies, with full or partial ownership depending on account coverage.
• Analyze account win/loss rates and recommend ways to improve them.
• Design and contribute to sales policies and strategies for achieving sales targets and objectives; identify growth opportunities, upsell, and cross-sell to existing clients.
• Enter and manage opportunities in pipeline tools and processes, and recommend and implement pipeline management practices.
• Support clients by addressing concerns and issues in a timely and effective manner; act as the main client contact and help ensure a positive customer experience.
• Stay informed about industry trends, market dynamics, and competitor activity to serve clients and identify business opportunities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4–12 weeks of fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level