Account Manager, Communications and Technology

World Economic Forum•New York, NY

8d•$105,000 - $120,000•Hybrid

About The Position

The World Economic Forum is an international organization for public-private cooperation that engages political, business and other leaders to shape global, regional and industry agendas. Through its Business Engagement teams, the Forum works with private-sector partners on industry, regional and systemic issues, and partners contribute to the Forum’s knowledge base, gatherings, publications and initiatives. The Account Manager (internal title: Senior Account Associate, Communication and Technology Industries) manages a portfolio of Partner accounts and engages relevant executives in the Forum’s events, initiatives and communities. The role is the primary point of contact for assigned organizations, developing tailored engagement strategies that strengthen relationships with CEOs and C-suite executives and identify opportunities to deepen their engagement with the Forum. The portfolio primarily comprises high-growth companies shaping technology, business models and critical infrastructure. The role collaborates with partners and internal teams including Finance, Contract Management, Industry, Centre and Government engagement groups. It reports to the Senior Manager, Communications and Technology. The role requires working onsite three days per week under company policy. The annual salary range in New York is $105,000–$120,000.

Requirements

Bachelor’s degree or equivalent in Business, Economics, Management or another relevant field.
Knowledge and understanding of the business and political landscape of Communications and Technology companies.
At least 4 years of full-time experience in a business development or relationship management role in a fast-changing professional environment.
Working knowledge and experience of sales cycle management, account management and market research.
Ability to build and maintain positive Partner relationships that enable the Forum to drive new business opportunities.
Excellent organizational, project and time management skills, a strong work ethic, and high attention to detail.
Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior stakeholders.
Ability to work collaboratively in a culturally diverse, fast-paced and rapidly evolving environment.
Passion for the future of business in the emerging world, its global context and its potential impact on society and individuals.
Responsible, independent and self-driven approach, with a learning mindset and positive attitude.
Proficiency with MS Office and Salesforce.
Ability to work onsite three days per week per company policy.

Nice To Haves

Experience with CRM tools other than Salesforce.
Proficiency working with AI solutions; knowledge of ChatGPT and Slack is a plus.

Responsibilities

Build and maintain trusted relationships with senior Partner representatives, understand their strategic priorities, collaborate with internal stakeholders to deliver a seamless Partner experience, and engage Partners in relevant industry work.
Monitor Partner engagement, business developments and account health to identify partnership growth and expansion opportunities.
Identify partnership risks and develop retention strategies with the Head of Industry to maximize long-term Partner value.
Develop tailored Partner engagement plans, shape executive agendas, identify opportunities for executive participation, speaking roles and leadership interactions, and ensure effective follow-up.
Coordinate Partner activities with Industry, Regional, Centre, Event, Finance and Partner Development teams.
Provide strategic guidance to Account Associates on operational delivery and support high-quality execution across the Partner lifecycle.