Inside Sales Specialist - Technology and Communications

Sonepar

1d•Onsite

About The Position

This role serves as a trusted resource for customers, contractors, vendors, and internal sales teams, combining technical product knowledge with strong customer service and sales skills to help customers identify solutions, provide quotes, process orders, and support projects from start to finish. The Inside Sales Specialist - Communications & Technology will support customers and sales teams with products and solutions that keep critical communications networks operating efficiently.

Requirements

2+ years in inside sales, customer service, telecommunications, technology, distribution, or a related industry.
Proven success supporting customers through quotations, pricing, order management, and solution-based sales.
Knowledge of customer service, sales support, inventory management, and order fulfillment processes.
Working knowledge of product specifications, technical documentation, and manufacturer resources.
Strong communication, relationship-building, and problem-solving skills.
Effective time management with the ability to balance multiple priorities while maintaining accuracy and attention to detail.
Proficiency with Microsoft Office applications, including Excel, Word, Teams, and PowerPoint.
Strong analytical skills with the capacity to evaluate both business and technical information.
Demonstrated collaboration with customers, suppliers, and cross-functional teams.

Nice To Haves

Associate degree in Business, Telecommunications, Technology, or a related field, or an equivalent combination of education and experience.
Background supporting communications, broadband, fiber optic, low-voltage, networking, security, wireless, data center, or other technology infrastructure solutions.
Familiarity with ERP, CRM, inventory management, or order processing systems.
Knowledge of supplier relationships, sourcing strategies, and project-based customer support.

Responsibilities

Serve as the primary point of contact for customers seeking Communications & Technology products and solutions.
Respond to customer and sales team inquiries regarding product applications, availability, pricing, and technical information.
Build and maintain strong customer relationships through phone, email, and in-person interactions.
Prepare quotations, estimates, and proposals for standard and specialized products.
Process customer orders and manage them through fulfillment and delivery.
Identify opportunities to introduce new products, services, and solutions.
Partner with outside sales representatives to support customer projects and business growth.
Develop and maintain a strong understanding of Communications & Technology products and services.
Work closely with vendors to obtain product information, expedite orders, and track deliveries.
Collaborate with purchasing and pricing teams to manage inventory, product data, and pricing accuracy.
Help resolve customer concerns related to products, orders, and billing.
Support branch operations through shipping, receiving, inventory counts, and other operational activities as needed.