Manager, Product and Technology Communications

Salesforce•Seattle, WA

About The Position

Salesforce is seeking a communications manager to help own external communications strategy across Apps, Industries, and Agentforce. The role translates the capabilities of autonomous AI agents and human-agent collaboration into compelling stories for executives, customers, and the broader market. Working closely with product, product marketing, product engineering, and executive leadership, the manager will position Salesforce’s platforms as infrastructure for AI-powered work and build a cohesive, differentiated narrative across the portfolio. The role leads communications strategy for major Salesforce products and supports the company’s positioning as an AI Agent Platform across Apps, Industries, AI Labs, and Agentforce. The successful candidate will bring technical understanding and media-narrative judgment to explain the Agentic Enterprise, support adoption, and communicate product capabilities with accuracy and authority.

Requirements

At least 7 years of experience in communications or marketing at the intersection of enterprise software and emerging technology, including experience supporting major category-shift narratives.
Demonstrated ability to combine disparate product lines, such as Apps, Industries, AI Labs, and Agentforce, into a clear and compelling narrative.
Strong understanding of how autonomous agents change the user experience and ability to articulate that evolution.
Project orchestration skills and ability to work across departments, identify subject matter experts, and develop them into market-facing thought leaders.
Technical literacy and comfort working with product and product marketing teams to understand a four-layer architecture and translate it into clear prose.
Ability to thrive in high-stakes environments, take ownership, and deliver results precisely.
Sound judgment in the evolving AI landscape and ability to provide counsel to product leaders on evidence-based storytelling.

Responsibilities

Develop and execute a multi-channel communications roadmap that translates the company vision into an explanation of the Agentic Enterprise.
Identify and empower internal visionaries and leaders, coordinating their perspectives into a unified narrative that validates the shift toward agentic work.
Lead the move from feature-based external communications to outcome-based storytelling, developing evidence and narratives that demonstrate the impact of human-agent collaboration across functional domains.
Bridge product teams and public audiences by simplifying complex concepts while preserving technical accuracy and authority.
Lead communications strategy for major products and partner with product engineering, product marketing, and senior leadership to strengthen Salesforce’s AI Agent Platform positioning.
Advise product leaders on how to move audiences through evidence-based storytelling in a rapidly evolving AI landscape.