Account Manager - Trucking

Clean Energy Career•Irving, TX

1d•Onsite

About The Position

This position is responsible for developing strong customer relationships that promote retention, loyalty, and growth by working closely with customers to ensure satisfaction with the services received and improving areas of dissatisfaction. In addition, this role includes providing technical support, as required, to customers with a goal of keeping customers satisfied with the Company’s business products. The Account Manager should engage inter-departmental resources to address the customer’s needs. This role provides service to an assigned group of existing customers. Specific new customers will be introduced upon contract execution. It is the responsibility of the Account Manager to grow the revenue and volume of a portfolio of accounts.

Requirements

Bachelor’s Degree in Business, Marketing or related field, plus a minimum of 5 plus years of related experience; or equivalent combination of education and experience.
Must have company refuse business knowledge and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook.

Nice To Haves

This position has no supervisory responsibilities.

Responsibilities

Work with and support Clean Energy BDMs to learn the sales process, procedures, value offerings, and more
Sector/subsector/region-specific marketing plan development and implementation
Sector/subsector/region-specific trade group and dealer relationship management
Sector/subsector/region-specific regulatory and policy research and expertise development
Aid in streamlining grant prospecting, info gathering, applications, award, implementation, and administration
Be the lead point of contact and build a long-term relationship with customers once a primary sale has occurred through the term of the agreement
Liaise between the customer and internal Clean Energy teams on daily account management
Deliver exceptional client service on a day-to-day basis
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Upon contract execution, work with the sales representative to transition new customers through the implementation process
Provide successful and timely Clean Energy solutions according to customer needs and objectives
Support and/or respond to any customer issues that arise during the contract term which may include preparing documents, spreadsheets or other materials
Address and resolve any customer issue including but not limited to customer service, billing and invoicing, construction updates, maintenance reports, station downtime, and fueling cards.
Follow upon any request for additional documentation
Ensure customer is correctly set up in Accounts Receivables and is invoiced accurately.
If necessary, facilitate in collecting any open overdue invoices from the customer
Review and analyze individual site statements for all assigned customers, ensuring volumes, billing and information is being recorded correctly
Update information in CRM related to customers at least once per week
Grow revenue and volume of assigned accounts
Work to extend, expand, and/or renew contracts as the term of any existing relationship approaches
Upsell and/or expand Clean Energy products and services
Provide management approved quotes, proposals and other documents when pitching Clean Energy products and services
Proactively engage in outreach to create value to the customer
Ensure the customer is satisfied with Clean Energy’s service and natural gas as a solution
Attend in-person meetings as required based on the account activity (i.e., a large high-volume customer may require quarterly in person contact, in addition to in office support, compared to a smaller volume customer that may require bi-annual or annual in person contact)
Other duties as assigned.