Account Manager - Trucking

Clean Energy•Irving, TX

17h•$75,000 - $85,000•Onsite

About The Position

This position is responsible for developing strong customer relationships that promote retention, loyalty, and growth by working closely with customers to ensure satisfaction with the services received and improving areas of dissatisfaction. In addition, this role includes providing technical support, as required, to customers with a goal of keeping customers satisfied with the Company’s business products. The Account Manager should engage inter-departmental resources to address the customer’s needs. This role provides service to an assigned group of existing customers. Specific new customers will be introduced upon contract execution. It is the responsibility of the Account Manager to grow the revenue and volume of a portfolio of accounts.

Requirements

Bachelor’s Degree in Business, Marketing or related field, plus a minimum of 5 plus years of related experience; or equivalent combination of education and experience.
Must have company refuse business knowledge and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook.
Consistently produces high quality work (accurate, neat, and thorough).
Strives to improve productivity, processes, and quality.
Demonstrates strong knowledge and skills related to the job.
Presents a professional image with dress, demeanor, and manners.
Maintains clean workspace, company equipment, and company vehicles.
Performs job safely.
Communicates clearly, concisely, effectively, professionally and timely.
Exhibits good listening and comprehension skills.
Keeps others appropriately informed and shares ideas even when unpopular.
Listens to what others have to say.
Maintains open and active communication with colleagues.
Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.
Fosters the spirit of working with each other.
Displays respect, courtesy, politeness, tact, and openness.
Handles conflict in an appropriate and professional manner.
Builds relationships, promotes cohesiveness, models collaboration with others.
Considers impact and issues for our customer and other departments.
Engages other impacted departments early for solutions.
Develops workable alternatives and solutions.
Exhibits persistence in following assignments through to completion.
Promotes process improvements.
Responds in a timely manner.
Is honest, ethical, value-driven, and trustworthy.
Keeps commitments made, completes assignments, and meets deadlines.
Takes responsibility for own actions and performance.
Meets attendance and punctuality guidelines.
Available and accessible.
Takes initiative and appropriate action.
Is engaged and committed to achieving the company’s mission.
Pursues better ways to get things done and takes appropriate risks.
Keeps up to date with competitor information and market trends.
Controls costs and thinks in terms of profit, loss, and added value.
Is committed to the satisfaction of customers.
Provides clear direction around a vision.
Creates actionable plans and is proactive & anticipatory.
Demonstrates innovative approaches and solutions.
Is an example for employees and others.
Accepts responsibility for individual and team performance.
Makes appropriate and timely decisions and takes action on decisions.
Sets clear and reasonable performance expectations.
Motivates and empowers others.
Delegates tasks appropriately.
Recruits staff of a high caliber.
Provides feedback to subordinates that is timely and direct.
Recognizes subordinates for their contributions and effort.
Encourages continuous growth and learning in others.
Shows respect for others and their ideas.
Helps others manage through change.
Is excited and creates enthusiasm about the company’s future.
Promotes a sense of company pride.
Displays sense of pride in the department and its contributions.
Displays passion for the job.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is frequently required to walk and sit.
The employee is occasionally required to stand.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Always practice good judgment and refer to the safety guidelines.

Responsibilities

Work with and support Clean Energy BDMs to learn the sales process, procedures, value offerings, and more
Sector/subsector/region-specific marketing plan development and implementation
Sector/subsector/region-specific trade group and dealer relationship management
Sector/subsector/region-specific regulatory and policy research and expertise development
Aid in streamlining grant prospecting, info gathering, applications, award, implementation, and administration
Be the lead point of contact and build a long-term relationship with customers once a primary sale has occurred through the term of the agreement
Liaise between the customer and internal Clean Energy teams on daily account management
Deliver exceptional client service on a day-to-day basis
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Upon contract execution, work with the sales representative to transition new customers through the implementation process
Provide successful and timely Clean Energy solutions according to customer needs and objectives
Support and/or respond to any customer issues that arise during the contract term which may include preparing documents, spreadsheets or other materials
Address and resolve any customer issue including but not limited to customer service, billing and invoicing, construction updates, maintenance reports, station downtime, and fueling cards.
Follow upon any request for additional documentation
Ensure customer is correctly set up in Accounts Receivables and is invoiced accurately. If necessary, facilitate in collecting any open overdue invoices from the customer
Review and analyze individual site statements for all assigned customers, ensuring volumes, billing and information is being recorded correctly
Update information in CRM related to customers at least once per week
Grow revenue and volume of assigned accounts
Work to extend, expand, and/or renew contracts as the term of any existing relationship approaches
Upsell and/or expand Clean Energy products and services
Provide management approved quotes, proposals and other documents when pitching Clean Energy products and services
Proactively engage in outreach to create value to the customer
Ensure the customer is satisfied with Clean Energy’s service and natural gas as a solution
Attend in-person meetings as required based on the account activity (i.e., a large high-volume customer may require quarterly in person contact, in addition to in office support, compared to a smaller volume customer that may require bi-annual or annual in person contact)
Other duties as assigned.