Account Manager

Concord Servicing•Chandler, AZ

About The Position

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Requirements

Proven experience in account management or a similar role
Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)
Strong problem-solving and negotiation abilities
Ability to build and maintain strong client relationships
Detail-oriented with strong organizational skills
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office Suite
Bachelor’s degree in business administration or a related field

Nice To Haves

Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms is strongly preferred
Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks

Responsibilities

Develop and maintain strong relationships with assigned client accounts
Act as the main point of contact for clients, addressing their needs and concerns
Gain a deep understanding of clients' business objectives and provide strategic guidance and support
Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
Monitor and analyze client performance metrics
Prepare and present regular reports and updates to clients on account status and progress
Ensure timely and accurate delivery of services to clients
Resolve client issues and disputes in a timely and satisfactory manner