Account Manager - GA - On Site

Vensure Employer Solutions•Duluth, MN

8d•Onsite

About The Position

The Account Manager oversees and manages assigned clients, working with sales and support teams to implement new and renewing accounts and ensure a high level of service. The role maintains client relationships, including with key employees, and requires strong knowledge of group benefits, problem resolution, negotiation, professionalism, and travel for client meetings. This is an on-site role in an office environment.

Requirements

Health and Life Insurance License is mandatory.
Knowledge of employee benefits, compliance, and payroll.
Intermediate or higher knowledge of Microsoft Office and Adobe.
Professional written and verbal communication and interpersonal skills.
Strong organizational skills and ability to multitask, prioritize, and meet deadlines.
Ability to work individually and as part of a team.
Integrity, credibility, and discretion in presentations, correspondence, and communications.
Ability to read, analyze, and interpret client materials, technical procedures, insurance regulations, and governmental regulations.
Ability to respond effectively to sensitive inquiries and complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to travel for client meetings.
Physical ability to frequently sit, occasionally stand and walk, and frequently talk and hear.

Nice To Haves

2–5 years of experience, or an equivalent combination of experience, skills, and education, including relevant non-traditional degree programs, certifications, or job training.
Bachelor's degree.

Responsibilities

Coordinate and conduct implementation for new and renewing clients.
Coordinate strategy meetings and document collection with the Business Consultant.
Market, analyze, and negotiate benefits and rates for all coverages.
Request renewals from carriers.
Conduct pre-renewal and renewal meetings in person or via Zoom.
Negotiate renewals with carriers and quote the open market when necessary.
Deliver final renewals to clients and finalize benefit selections.
Obtain applications and monitor benefit administration portals.
Ensure submissions are completed in a timely manner, at least 15 days before the effective date.
Perform first-bill audits and meet with clients to discuss how open enrollment went.
Build relationships with key contacts to support client retention and satisfaction.
Provide professional, high-quality customer service to employees and respond to requests within 24 hours; provide status updates when resolution takes longer.
Educate employees and key contacts.
Ensure clients comply with benefits and contribution requirements.
Select compliance document filings.
Handle COBRA.