Account Manager

ADP•Schaumburg, IL

About The Position

ADP is hiring an Account Manager to serve as a front-line resource for clients with 50–999 employees. The role addresses client challenges by resolving issues, answering questions, helping clients, and training users on ADP technology. Account Managers contribute directly to ADP’s service reputation and client satisfaction. This position operates in a structured, metrics-driven call center environment with a high volume of inbound calls. Account Managers build rapport and trust through clear, professional communication by phone, email, and/or chat. Daily phone time may increase during peak seasons, such as year-end. ADP provides training to support success in the role.

Requirements

At least one year of experience in a customer service environment, or qualifying military experience demonstrating teamwork, adaptability, organization, and follow-through.
Ability to work overtime during peak seasons.
Clear, professional communication skills by phone and in writing.
Comfort working in a metrics-driven call center environment with a structured day and a high volume of inbound calls.
Ability to build rapport and trust with clients and maintain high ethical standards.

Nice To Haves

A college degree is welcome but not required.

Responsibilities

Resolve clients’ time-sensitive issues by assessing problems, identifying solutions, and taking initiative to reach positive outcomes.
Build client relationships through phone, email, and/or chat, aiming to exceed client expectations in every interaction.
Use knowledge of ADP products and services to help clients understand their value.
Turn client input into recommendations for leaders regarding best practices, solutions, and training.
Adhere to a daily schedule and organize work to manage a high volume of inbound calls.
Answer client questions, help clients, and train users on ADP technology.