Account Manager

City Wide Facility Solutions•Nashville, TN

2d•Onsite

About The Position

City Wide Facility Solutions in Nashville, TN is seeking an enthusiastic Account Manager, also known as a Facilities Solutions Manager (FSM), who is eager to drive business growth and foster their own professional development in a dynamic, fast-paced environment. The role offers a competitive base salary, an attractive commission structure, and a comprehensive benefits package. City Wide Facility Solutions is a leader in the building maintenance industry with over 115 locations nationwide, providing a single-source solution for all building maintenance services. The company culture is built on core values of relentless customer service, growth mindset, and hustle, with a focus on promoting from within and rewarding performance in a high-energy, collaborative, and inclusive environment.

Requirements

3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience.
High School diploma required; bachelor’s degree highly desirable.
Highly detail-oriented with excellent follow-through on commitments.
Positive and outgoing personality; adept at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office.
Knowledge of CRM database.
Must have reliable transportation.

Nice To Haves

Proven background in account management, sales, or a similar field within the service industry.
Strong leadership skills with experience in managing diverse teams.
Technologically adept with experience in CRM systems preferred.
Motivated by a fast-paced, results-driven environment.

Responsibilities

Cultivate and expand client relationships, ensuring high retention rates and identifying opportunities for service diversification and expansion.
Oversee the delivery of services across all client sites, maintaining high standards of quality and compliance.
Manage contractor relationships, including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, leveraging data to improve service delivery.
Generate extra service (ES) sales with specific targets based on defined territory.
Conduct and report on detailed quality control inspections to ensure all services meet high standards.
Manage service delivery effectively, ensuring compliance with client and company standards.
Lead and develop the team, ensuring high performance and adherence to company protocols.