Account Manager

Alertus Technologies•Baltimore, MD

9d•$50,000 - $80,000

About The Position

Account Managers work directly with customers to ensure continuous satisfaction with Alertus solutions and services. The role focuses on driving customer engagement and ensuring customers are prepared to use Alertus solutions during a crisis. Account Managers build relationships that support customer retention and identify opportunities to expand customers’ unified notification solutions with automated crisis-response tools. The position requires strong communication and organizational skills, along with a technical understanding of Alertus products and an interest in understanding customer needs. Travel to the Baltimore headquarters is required for onboarding, training, and other in-person team or company activities. Candidates must be located in the Baltimore, Maryland area or within driving distance of the headquarters. The role requires travel at least 50% of the time, including visits to customer sites.

Requirements

Ability to travel at least 50% of the time.
Strong written and oral communication and interpersonal skills.
Self-motivated and able to work under minimal direction.
Ability to drive projects to completion in challenging circumstances.
Ability to facilitate discussions and identify and implement alternatives.
Experience using Customer Relationship Management (CRM) tools such as Salesforce.
Ability to collaborate with other departments.
Experience creating client-targeted collateral and presentations.
Experience developing and providing client training programs.
2–5 years of work experience in a fast-paced, sales-driven company; experience in a software or hardware market is preferred.
Candidates must be located in the Baltimore, Maryland area and/or within driving distance of the headquarters.
Applicants must be fully vaccinated or in the process of vaccination by their first day of employment, subject to possible exceptions under company policy; proof of vaccination or exemption is required before the start date.

Nice To Haves

Bachelor’s degree preferred, or equivalent work experience.
Experience in a software or hardware market.

Responsibilities

Establish, manage, and nurture customer relationships and experiences in top commercial accounts to ensure customer satisfaction.
Proactively develop customer relationships and maintain active points of contact for continuity, training, and testing so customers are prepared to activate their solutions when necessary.
Travel to customer sites to provide in-person engagement.
Manage or support renewal processes across assigned top corporate accounts and help grow annual recurring revenue.
Educate clients about new features, help extend their use of Alertus solutions, refresh training, and train new staff.
Gather feedback about features, capabilities, and customer satisfaction through surveys, interviews, and focus groups.
Coordinate with implementation, technical support, sales, marketing, finance, and product development teams to ensure customer needs are met.
Capture and communicate customer product requests to internal technical teams, and lead projects involving new feature development, release, and customer training.
Develop and close new business opportunities through product expansions, site expansions, and referrals.