Account Manager - Canada 🇨🇦

Alan • Toronto, ON

2d • Onsite

About The Position

Alan exists to end the wait in healthcare by building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. We are hiring across France, Spain, Belgium, and Canada. And beyond.

Requirements

• At least 2 to 5 years of experience in a customer-facing role, and you have already experienced interactions with C-Levels and/or HRD.
• Full working proficiency in English.
• Experienced in dealing with mid-market segment companies up to 200 employees and a portfolio of 100+ accounts.
• The tact and empathy that make you a great negotiator.
• Expert in creating long-term relationships based on trust and transparency and great active listening skills.
• Love to solve problems in order to delight our members
• Growth mindset: able to adapt to new trends and develop an in-depth understanding of the health insurance market
• Based in (or willing to relocate to) Toronto
• You will need the LLQP license for the role.

Nice To Haves

• Previous experience in Insurance or any industry linked to benefits

Responsibilities

• Handle a portfolio of accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan.
• Proactively identify potential signals of dissatisfaction and implement solutions to address them.
• Promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews.
• Identify and execute out-of-the-box initiatives to engage our existing customers.
• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Benefits

• Competitive salary and equity
• No commission
• Monthly TTC Pass
• Generous employer matching program for your RRSP
• Delightful healthcare insurance: great benefits through Alan’s Canada app!
• Amazing office space with free lunch, right in the heart of the financial district (King & Yonge)
• Flexible leave policy
• Personal growth through coaching
• Extended parental leave for all new parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed