Account Manager (onsite)

Palomar Products Inc.•Rancho Santa Margarita, CA

8d•$85,000 - $135,000•Onsite

About The Position

Account Manager will be the liaison between Palomar and the assigned account(s). The Account Manager is responsible for business bookings, sales, and overall customer satisfaction. Oversees all contracts and phases of program life cycle. Utilizes direct customer contact and relationships to ensure performance of customer contracts, and customer satisfaction. Requires regular customer interface to ensure Palomar departments meets the customer contractual required quality and delivery of products. Works to identify organic sales growth opportunities, and prospects for new business opportunities, including new applications of Palomar Products at the assigned accounts. Supports and participates in the negotiation of contracts. Works closely with the Palomar Business Development team in identifying potential new opportunities for the assigned customers. Leads and participates in the preparation of proposals, business plans and financials. Mentored by Senior Account Managers and Business Unit Managers to develop best practices and gain industry experience.

Requirements

Demonstrates planning and leadership skills
Self-motivated team leader with the ability to lead and sustain improvement
Strong communication skills, people skills (ability to influence) including written, oral and stand-up presentation
Strong organizational and analytical skills
Strong knowledge of MS office products
Familiar with Program Management tools and practices, engineering processes, schedules and budgets
Ability to write proposals
Must be able to maintain composure while under intense pressure and deadlines
Must be able to work effectively with minimal supervision
Ability to multi-task and manage multiple accounts
Excellent responsiveness and customer focus on outside customers and across the organization
High energy, and action oriented
Must be a US Citizen
Must be willing and able to work a flexible schedule to accommodate Company needs
This position will require travel up to 50%, domestically and internationally

Nice To Haves

Masters preferred

Responsibilities

Responsible for Profit & Loss (P&L) for all assigned Accounts
Acts as the company representative and prime customer contact for all assigned accounts
Participate in the resolution of technical and commercial issues
Capture and communicate customer requirements to all responsible functional groups
Coordinate cross functional teams to meet customer expectations
Hosts regular cross functional team meetings to review contracts and milestones and implement corrective actions as required
Participate and support company annual business plan
Work with functional groups to develop monthly/yearly forecast
Interface with accounting to resolve any payment issues on contracts
Prepare and present monthly account reviews to Palomar senior management
Works closely with customer accounts to identify and qualify opportunities to grow the backlog
Work closely with Business Unit Manager and VP of Sales to identify and participate in new business pursuits
Collaborate with Business Unit Manager and VP of Sales to obtain market intelligence (competitors, pricing, pain points, etc.)
Prepares proposal P&Ls/business cases for pursuits
Negotiate, review, and monitor contract performance
Provide input to Business Unit Managers to execute pricing strategy
Identify cost cutting ideas to help Palomar achieve annual productivity goals
Ensures customers are kept informed of program activities and progress through regular written and or verbal communications, meetings and status reports
Facilitate and lead periodic customer site visits. Ensure the organization is prepared & customer expectations are met
Performs related duties and responsibilities as assigned