Account Manager

Cargas Systems • Lancaster, PA

17d

About The Position

Cargas is hiring an Account Manager to support our Cargas Energy customers. Youll support a range of assigned accounts using a one-to-many customer success approach, ensuring customers continuously experience the value of our solutions. Youll use a digital-first approach through our internal CRM, HubSpot, while also contributing meaningfully to initiatives such as feedback surveys, customer data quality efforts, and broader customer programs. Youll get to know customers and understand when its in their best interest to transition them to a dedicated Customer Success Manager on the team.

Requirements

• Bachelors degree
• 1+ years of experience in account management, customer success, customer support, or a related customer-facing position
• Ability to manage a high volume of customer accounts efficiently
• Ability to collaborate and adapt effectively with internal teams
• Customer-first mindset with strong problem-solving and prioritization skills

Nice To Haves

• Experience using automated campaigns, NPS surveys, or other customer communication projects
• Familiarity or experience using HubSpot or a CRM

Responsibilities

• Manage a variety of assigned customers using communication methods such as HubSpot campaigns, email cadences, and group webinars.
• Respond to inbound customer requests and coordinate timely resolution with internal teams.
• Proactively surface customer renewal risks and issues to internal teams and escalate as needed.
• Identify customers who may be miscategorized or show growth potential and coordinate transition planning.
• Execute proactive outreach through HubSpot, using automation and standardized messaging to maintain engagement.
• Support the design, testing, and optimization of digital touchpoints that improve customer retention and satisfaction.
• Maintain accurate customer information and share recurring themes or feedback with internal teams to support continuous improvement.

Benefits

• Employees share in our success through employee ownership, profit sharing, and bonus programs
• Supported by a competitive total rewards package that includes comprehensive benefits and cost-saving programs focused on mental, physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees