Account Manager

Wheel

19d•$120,000 - $150,000•Remote

About The Position

As an Account Manager at Wheel, you will own and grow a portfolio of mid-market and enterprise clients, operating as a trusted advisor at the intersection of client success, consultative sales, and healthcare innovation. Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for our clients, understanding their business needs, and helping them leverage our solutions to achieve their healthcare goals and expand Wheel’s footprint within their organizations. You will operate with a high degree of autonomy, drive strategic conversations, and leverage AI-powered tools and workflows to deliver exceptional client outcomes.

Requirements

3–5 years in account management or customer success, with 2+ years in healthcare or digital health.
Thinks in terms of client business outcomes, navigates ambiguity independently, and has experience leading renewal and upsell negotiations with enterprise-level stakeholders.
Actively uses AI tools in day-to-day workflows and demonstrates a growth mindset toward AI — continuously finding new ways to apply these capabilities to enhance client outcomes and personal productivity.
Exceptional communicator at all organizational levels, skilled at distilling complex client needs into clear action plans and building trust through responsiveness and follow-through.
Customer-obsessed, self-directed, and collaborative — manages a complex book of business without close supervision, while actively lifting teammates and contributing to a high-performing culture.
Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software.
Strong analytical skills with a proactive approach to addressing client needs and issues.
Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).

Responsibilities

Build deep, multi-threaded relationships across client organizations — from front-line operators to C-suite — serving as the primary point of contact and leading regular executive business reviews.
Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities to meet annual revenue retention and growth targets.
Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions.
Leverage AI tools daily for account planning, communications, data analysis, and client-facing deliverables.
Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients.
Coordinate with Implementation and Solutions teams to ensure smooth onboarding for new clients and provide ongoing support.
Partner with Product, Clinical Operations, Network Operations, and Support to execute account strategies, represent the voice of the customer internally, and contribute to team playbooks and best practices.